What are the responsibilities and job description for the Licensed 4-40, 20-44, or 2-20 Customer Service Representative (CSR) position at Gulf Coast Affordable Insurance?
Join the Gulf Coast Insurance Team!
Ready to build your career with a growing, locally owned agency that values its people as much as its customers?
Gulf Coast Insurance is looking for an enthusiastic, customer-focused, and detail-driven Licensed 4-40, 20-44, or 2-20 Account Manager or Producer to become an integral part of our team.
This isn't your typical Account Manager position. You'll play a key role in delivering exceptional customer experiences while partnering closely with our sales team to keep business moving forward. From servicing personal lines policies to supporting new business, ensuring policy accuracy, and strengthening customer relationships, you'll make a meaningful impact every day.
If you thrive in a fast-paced environment, enjoy helping people, take pride in solving problems, and want to be part of a team that's committed to excellence, we'd love to meet you.
What You'll Find at Gulf Coast Insurance:
- A collaborative, supportive team environment
- Opportunities for professional growth and advancement
- Meaningful work where your contributions truly matter
- A company that values integrity, service, and building lasting relationships
If you're ready to take the next step in your insurance career and join an agency that's growing and investing in its people, apply today—we can't wait to meet you!
Responsibilities Include:
- Assisting clients with policy inquiries, endorsements, billing questions, claims support, and general service needs
- Ability to explain coverages and processing policy changes
- Accepting payments and assisting with routine service requests
- Reviewing policies for accuracy and identifying potential coverage gaps
- Properly documenting all customer interactions in the agency management system
- Following up with customers to ensure concerns are resolved promptly and professionally
- Escalating underwriting or complex service issues when appropriate
Dedicated Sales Team Support Responsibilities:
This position will also act as a dedicated CSR for the sales team and assist with tasks including, but not limited to:
- Data entry into agency rating systems and quoting platforms
- Binding new business policies
- Documentation collection and tracking
- Assisting with underwriting follow-up items
- Maintaining accurate client records and policy documentation
- Supporting the sales team with retention efforts and ongoing account servicing
- Helping maintain and retain the agency’s existing book of business
Qualifications:
- Active Florida 4-40, 20-44, or 2-20 License required
- Minimum one (1) year insurance agency experience required
- Prior customer service and policy servicing experience preferred
- Strong communication and customer service skills
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Professional demeanor with strong problem-solving abilities
- Working knowledge of agency management systems and rating platforms preferred
What We’re Looking For:
We are looking for someone who is dependable, team-oriented, eager to learn, and passionate about helping customers. The ideal candidate thrives in a collaborative office environment and understands the importance of accuracy, follow-through, and relationship-building in the insurance industry.
At Gulf Coast Insurance, we pride ourselves on integrity, teamwork, and delivering outstanding customer service to our clients and community.
Potential growth opportunities are available for individuals who have the drive to succeed, continue learning, and develop their long-term career within the insurance industry.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $18 - $25