What are the responsibilities and job description for the Technician 1, Guitar Set Up position at Guitar Center?
PURPOSE OF THE JOB
Monday - Thursday 7:00am - 5:30pm
Compensation: $18.00 per hour.
The Guitar Set-Up Technician plays a critical role in the Customer Experience for imported guitar and bass instruments. This position serves as the final Quality Control gate and making standard Set-Up Adjustments to ensure instruments are in proper playing condition before allocating to Distribution Centers and Stores. This person must be familiar with common Set-Up and Maintenance procedures for acoustic and electric guitars, basses, and folk instruments. Unlike traditional Technician and Repair focusing on personalized set-up for the instrument owner, this role is focused on high-volume Production Set-Up practices following protocols to verify incoming products meet manufacturing specifications, are free of defects in materials and workmanship, and quickly make standard adjustments to ensure the instruments tune-up and play as designed. This job focuses on batch workflows to ensure accuracy of set-ups and higher through-put of instruments. This position also requires some material handling and supervised repair work with-in a production environment (vs workshop).
RESPONSIBILITIES/DUTIES
- Ability to perform all common inspections, measurements, adjustments, and maintenance tasks for standard Guitar Set-Ups (acoustic, electric, bass, and other similar stringed instruments) including but not limited to:
- Visual inspection of complete instrument to ensure no aesthetic defects in assembly, woods, materials, finishes, hardware installation, electronics, and logos. Includes detailed inspection of joints, woods, neck, and logos.
- Take measurements and confirm a variety of specifications regarding string action, neck curvature, intonation, and electronics functionality
- Tactile playing evaluation to ensure adjustments corrected any issues in playability as outline in protocols
- Follow documentation procedures to record daily work and escalate QA / QC findings
- Perform select instrument repairs/rework as assigned by shift managers. Collaborate with Senior Technicians to ensure consistent methodology when addressing batch repair projects.
- Assist in the material handling, un-packing, re-packing, labeling and palletizing of a variety of stringed instrument products as needed
- Assist in inventory control processes as needed
- Maintain and clean the work environment as needed
- Maintain and report on any needs related to supplies, tools and other items needed for efficient workflow
- Offer assistance as needed for any variety of tasks as requested by management
- Maintain positive, upbeat and dynamic attitude while working with other staff, management and senior officers
- Meet all requirements for timely processing and delivery of instruments to GC Enterprise customers
- Follow and execute procedures and policies established by management
Qualifications:
MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES
- Working knowledge of industry standard practices for Guitar Set-Up and Repair
- Intermediate level guitar playing ability and experience with the ability to tune and test stringed instruments.
- Functional knowledge and experience with use of basic hand tools.
- Luthier, Stringed Instrument Repair or Manufacturing experience considered a plus.
- Highly motivated individual with a bias for action and team play able to perform under pressure.
- Excellent verbal, written, presentation, and communication skills.
- Excellent organization skills.