What are the responsibilities and job description for the Musician’s Gear Expert & Sales Rep - Hybrid position at GUITAR CENTER?
WHO WE ARE
Our stores are just the beginning. We’re a family of brands, stretching across the worlds of music and technology. Each has its own specialty, from e-commerce to audiovisual design, band and orchestra, instrument manufacturing and much more.
WHAT WE DO
Our mission is to bring music to the world. We put instruments into the hands of musicians. We teach lessons. We build recording studios. We design smart homes and businesses. We develop new musical gear. We collaborate with world renowned artists. We change lives through our charity, the Guitar Center Music Foundation. We need diverse associates with a range of talents. That means you.
Performance-based pay structure: guaranteed $15.50 hourly performance-based commission with potential! Training pay of additional $3.50 per hour during first four weeks of training.
Position Overview:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. Just like great musicians, our talent comes from all walks of life contributing to diverse and fresh perspectives that Guitar Center values.
Why Guitar Center? Here’s just some of the rewards:
For our associates who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including, Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, incentive-based referral program and tuition reimbursement options. In addition to all this, as a Gear Advisor you will have the opportunity to work remote and participate in our performance based incentive programs!
As our Music Gear Sales Consultants, internally known as a Gear Advisor, you will:
- Provide world-class sales support and customer service to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, account status, and marketing promotions.
- Manage all facets of the customer experience through all available contact channels - chat, email, inbound and outbound phone calls.
- Manage a portfolio of clients who interact with the business via web and phone orders.
- Leverage the Salesforce platform to manage client relations, communications, sales activity, and outreach.
- Grow a book of business through daily outbound calls to create relationships with new potential clients and foster relationships with existing clients.
- Drive metric performance in the areas of sales, service, call handling, and quality standards.
- Have ongoing exposure to instrument and product knowledge through vendor and in-house training.
- Additional duties as assigned.
Salary : $16
