What are the responsibilities and job description for the Guitar Technician position at Guitar Center?
Job Description
The Guitar Technician is responsible for repairing and maintaining customer-owned guitars and store inventory, ensuring high-quality craftsmanship and excellent customer service. They will interact with customers, perform warranty repairs, and support sales through product knowledge and certifications.
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Guitar Center offers benefits including medical coverage, 401K matching, employee discounts, and unique gig leave for musicians.
Key characteristics of successful Repair Technicians include:
- Customer Focus: Understands customer service principles, able to provide an excellent customer experience.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
Salary : $41,600 - $82,260