Guitar Center Luthier

Guitar Center Luthier
We are seeking a highly skilled and motivated individual to join our team as a Luthier at Guitar Center. As a key member of our instrument repair team, you will be responsible for providing exceptional service and craftsmanship to our customers.

About Us

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound.

We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.

A few special characteristics that make our Repair Technicians successful:

• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience
• Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them
• Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques
• Training: Able to effectively train learners and communicate info and techniques so that they are retained

Responsibilities:

• Interact with customers, ensuring a positive experience
• Service customer-owned instruments with precision and attention to detail
• Maintain store-owned gear, as requested
• Complete warranty repair work
• Additional duties as assigned

Requirements:

• Skilled understanding of repairing guitars

Preferences:

• Foundational product knowledge on Guitar Center products