What are the responsibilities and job description for the Customer Service Representative position at Guilford-Jamestown Veterinary Hospital?
Guilford Veterinary Hospital is seeking a compassionate and motivated professional to join our team. Our modern and well-equipped private practice, located on the beautiful Connecticut shoreline, is an eight doctor AAHA certified small animal practice.
We are looking for an individual who is passionate about veterinary medicine, dedicated to the well-being of our community, and committed to fostering a culture of teamwork, excellence and personal growth. The successful candidate will have the opportunity to work with a diverse group of experienced doctors and a supportive team of certified veterinary technicians. Whether you are an experienced practitioner or a new graduate eager to learn, we welcome you and are prepared to provide mentorship while encouraging independence.
Our state-of-the-art facilities including a dental suite with digital radiography, full in-house laboratory, ultrasound, laser therapy, and a chemotherapy hood provides opportunities to work up complex medical and surgical cases. You'll practice in a clean, friendly environment with a schedule that typically involves a 4-day work week, including rotating weekend obligations, but no after-hours emergencies.
Join us for a fulfilling career with great compensation benefits and the opportunity for personal and professional growth.
Position Overview
- The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- Veterinarian receptionist and Cornerstone experience
- Experienced in Cornerstone
- Experienced in making appointments
Schedule:
- Full-Time, Day Shift
- Monday through Friday from 7:30am-5:30pm and rotating Saturdays from 7:30am-noon
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700 veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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