What are the responsibilities and job description for the Host position at Guilford Hall Brewery?
Job Summary:
Guilford Hall is a high-volume, fast-paced dining establishment dedicated to delivering exceptional guest experiences. As a Host/Hostess, you will be the first point of contact for guests, ensuring a warm welcome, efficient seating, and seamless coordination between the front-of-house team. The ideal candidate is personable, organized, and thrives in a fast-paced environment.
Key Responsibilities:Guest Hospitality & Seating
- Greet guests with a warm and professional demeanor upon arrival.
- Provide accurate wait times and manage reservations effectively.
- Escort guests to their tables and communicate with servers to ensure a smooth transition.
- Thank guests upon departure and encourage return visits.
Reservation & Floor Management
- Utilize Open table to track seating availability and waitlist.
- Monitor table turnover and adjust seating plans to optimize guest flow.
- Communicate with servers and managers to ensure efficient dining room operations.
- Accommodate special seating requests when possible.
Communication & Coordination
- Answer phones, take reservations, and assist with to-go orders as needed.
- Keep managers informed of any guest concerns or special requests.
- Assist with large party seating arrangements and special events.
Cleanliness & Organization
- Maintain the cleanliness of the host stand, menus, and entrance area.
- Keep promotional materials and menus updated and neatly displayed.
- Assist with light side work, such as resetting tables or helping with guest accommodations.
Qualifications & Requirements:
- Previous experience in a host, customer service, or sales role preferred, but not required.
- Strong communication, sales, and multitasking skills.
- Ability to remain calm and composed in a high-volume setting.
- Professional appearance and a positive, team-oriented attitude.
- Flexible schedule, including nights, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Experience:
- Restaurant: 5 years (Required)
Ability to Commute:
- Baltimore, MD 21202 (Required)
Work Location: In person
Salary : $17