What are the responsibilities and job description for the Emergency Communication Specialist (Telecommunicator) position at Guilford County?
How To Apply
Applications will be accepted electronically by the City of Greensboro/Guilford Metro 911 at
Emergency Communication Specialist (Telecommunicator) | Job Details tab | Career Pages
Guilford Metro 9-1-1 is a leader in the international 9-1-1 community. We serve as the third largest, and busiest, 9-1-1 center in the State of North Carolina. We also serve as the second-largest consolidated 9-1-1 center in North Carolina. We handle 650-700,000 telephone transactions annually.
Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share in, please consider the opportunity below.
“GM911 is the calm in the chaos. Getting our community the right resources, at the right time, in the right way.”
Benefits
Guilford Metro 9-1-1 offers a unique training experience with a combination of in classroom and hands-on training. The best part, you will be paid to train.
Guilford Metro 9-1-1 is the Primary 9-1-1 Answering Point for the City of Greensboro and Guilford County. We dispatch for: Greensboro Police Department, Greensboro Fire Department, Guilford County Sheriff’s Department, Guilford County Fire and Guilford County EMS. Because we serve such a broad spectrum of emergency service providers, we are able to offer a variety of career paths, to include: Call Take Only (ECS), Call Take and 1 Dispatch Discipline (ECS I), Call Take and 2 Dispatch Disciplines (ECS II), and Call Take and 3 Dispatch Disciplines (Master ECS).
Additional Benefits
COMPETITIVE PAY:
Salary starts at $46,492, with a 2.5% probationary increase after 6 months.
Plus Bonus Pay
5% Retention Bonus after certified in call intake
Night Shift Premium Pay of $3,600 annually
Bilingual Pay up to $2,500 annually
EDUCATIONAL BONUS up to $5,000
Paid Time Off
13 Paid Holidays
Guilford Metro 9-1-1 is a 24/7/365 Department. We offer four permanent shifts, two (2) day shifts and two (2) night shifts. Our shifts are 12.25 hours, with an unpaid lunch hour. This includes weekends and holidays. **NOTE: New hires are assigned where needed, day or night. Shift choice is not guaranteed**
Day Shift Schedule (6:15am-6:30pm): Runs on the DuPont model (every other weekend off) which is the following:
Week 1: Work: Monday and Tuesday, Off: Wednesday and Thursday,
Work: Friday, Saturday and Sunday
Week 2: Off: Monday and Tuesday, Work: Wednesday and Thursday,
Off: Friday, Saturday and Sunday.
Night Shift Schedule (6:15pm-6:30am): Runs on a 4/4 schedule, which is work 4 shift and then off 4 shifts.
HEALTH AND RETIREMENT
The City of Greensboro offers a comprehensive retirement and benefits package including 401k, Health, Vision, Dental, Maternity/Paternity Leave and more. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits.
GROWTH POTENTIAL
Guilford Metro 9-1-1 offers many training and professional growth opportunities.
Tuition Assistance up to $2,000 annually.
Support For The Whole Family
At Guilford Metro 9-1-1, we support the whole family. After one year of service, employees are eligible for six (6) weeks of paid caregiver leave for those with new children or may be caring for a sick family member. In addition, the Family and Medical Leave Act (FMLA) provides eligible employees with up to 12 work weeks of unpaid leave in a 12-month period.
Applications will be accepted electronically by the City of Greensboro/Guilford Metro 911 at
Emergency Communication Specialist (Telecommunicator) | Job Details tab | Career Pages
Guilford Metro 9-1-1 is a leader in the international 9-1-1 community. We serve as the third largest, and busiest, 9-1-1 center in the State of North Carolina. We also serve as the second-largest consolidated 9-1-1 center in North Carolina. We handle 650-700,000 telephone transactions annually.
Critical to our success is maintaining a work environment that fosters employee commitment to public service and making a difference in the lives of our residents. If this sounds like a purpose that you would like to share in, please consider the opportunity below.
“GM911 is the calm in the chaos. Getting our community the right resources, at the right time, in the right way.”
Benefits
Guilford Metro 9-1-1 offers a unique training experience with a combination of in classroom and hands-on training. The best part, you will be paid to train.
Guilford Metro 9-1-1 is the Primary 9-1-1 Answering Point for the City of Greensboro and Guilford County. We dispatch for: Greensboro Police Department, Greensboro Fire Department, Guilford County Sheriff’s Department, Guilford County Fire and Guilford County EMS. Because we serve such a broad spectrum of emergency service providers, we are able to offer a variety of career paths, to include: Call Take Only (ECS), Call Take and 1 Dispatch Discipline (ECS I), Call Take and 2 Dispatch Disciplines (ECS II), and Call Take and 3 Dispatch Disciplines (Master ECS).
Additional Benefits
COMPETITIVE PAY:
Salary starts at $46,492, with a 2.5% probationary increase after 6 months.
Plus Bonus Pay
5% Retention Bonus after certified in call intake
Night Shift Premium Pay of $3,600 annually
Bilingual Pay up to $2,500 annually
EDUCATIONAL BONUS up to $5,000
Paid Time Off
13 Paid Holidays
- 9 Days Paid Vacation Earned Annually
- 96 Hours Sick Time Earned Annually
Guilford Metro 9-1-1 is a 24/7/365 Department. We offer four permanent shifts, two (2) day shifts and two (2) night shifts. Our shifts are 12.25 hours, with an unpaid lunch hour. This includes weekends and holidays. **NOTE: New hires are assigned where needed, day or night. Shift choice is not guaranteed**
Day Shift Schedule (6:15am-6:30pm): Runs on the DuPont model (every other weekend off) which is the following:
Week 1: Work: Monday and Tuesday, Off: Wednesday and Thursday,
Work: Friday, Saturday and Sunday
Week 2: Off: Monday and Tuesday, Work: Wednesday and Thursday,
Off: Friday, Saturday and Sunday.
Night Shift Schedule (6:15pm-6:30am): Runs on a 4/4 schedule, which is work 4 shift and then off 4 shifts.
HEALTH AND RETIREMENT
The City of Greensboro offers a comprehensive retirement and benefits package including 401k, Health, Vision, Dental, Maternity/Paternity Leave and more. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits.
GROWTH POTENTIAL
Guilford Metro 9-1-1 offers many training and professional growth opportunities.
Tuition Assistance up to $2,000 annually.
Support For The Whole Family
At Guilford Metro 9-1-1, we support the whole family. After one year of service, employees are eligible for six (6) weeks of paid caregiver leave for those with new children or may be caring for a sick family member. In addition, the Family and Medical Leave Act (FMLA) provides eligible employees with up to 12 work weeks of unpaid leave in a 12-month period.
Salary : $2,000 - $46,492
Emergency Medical Technician - Alamance County
Lifestar Emergency Services -
Burlington, NC
Emergency Communications Specialist (Telecommunicator)
City of Greensboro, NC -
Greensboro, NC
Emergency Communications Specialist (Telecommunicator)
City of Greensboro -
Greensboro, NC