What are the responsibilities and job description for the Administrative Assistant I (Call Center) position at Guilford County?
GUILFORD COUNTY GOVERNMENT
Empower Successful People to thrive in a Strong Community supported by Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
This is a call center position responsible for answering incoming calls and assisting customers with questions, concerns, and service needs related to the Child Support Department.
GENERAL STATEMENT OF DUTIES
Under direct supervision and with clearly defined procedures, provides general administrative and clerical support to a department within the organization or the organization as a whole.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class may be responsible for typing correspondence and memos; greeting visitors; coordinating schedules and/or making reservations; maintaining calendars; ordering office supplies; and other administrative services as requested. Central to the performance of duties is the operation of a personal computer or other office device for the purpose of preparing a variety of letters, forms, documents or computer database entries. Responds to routine inquiries from colleagues and visitors requiring a basic understanding of company policies and procedures. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules or equipment. More complex inquiries are escalated to higher levels within or outside of the department. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness than an Office Specialist. Guidance is given on matters for which no precedent is available. An understanding of the content and substances of the organization's programs and operation is required.
Examples of Duties
Duties And Responsibilities
Essential Duties and Tasks
Knowledge, Skills And Abilities
Minimum Qualifications
Bachelor's degree from an accredited college or university
OR
Associates degree
OR
High School diploma or GED and one year of office support experience.
Transcript Required
Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire. Please send transcripts to:
Guilford County/HR c/o
Albert Parks III, 201 South Greene St, Greensboro, NC 27401 or attach a copy to your online application.experience.
Supplemental Information
Physical Demands
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, driving an automobile or use of a PC or other devises to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have achieved:
How many years of office support experience do you have? (Must be detailed in application.)
In 2-3 sentences, briefly describe why you are interested in this position.
Empower Successful People to thrive in a Strong Community supported by Quality Government
Transparency & Communication | Equity & Inclusion | Accountability
Service & Outcomes Excellence | Our People Matter
Description
This is a call center position responsible for answering incoming calls and assisting customers with questions, concerns, and service needs related to the Child Support Department.
GENERAL STATEMENT OF DUTIES
Under direct supervision and with clearly defined procedures, provides general administrative and clerical support to a department within the organization or the organization as a whole.
DISTINGUISHING FEATURES OF THE CLASS
An employee in this class may be responsible for typing correspondence and memos; greeting visitors; coordinating schedules and/or making reservations; maintaining calendars; ordering office supplies; and other administrative services as requested. Central to the performance of duties is the operation of a personal computer or other office device for the purpose of preparing a variety of letters, forms, documents or computer database entries. Responds to routine inquiries from colleagues and visitors requiring a basic understanding of company policies and procedures. Representative inquiries may involve providing and/or obtaining information related to record keeping, supplies, schedules or equipment. More complex inquiries are escalated to higher levels within or outside of the department. Maintains records and files related to the operations of the office to which assigned. Work requires a high degree of resourcefulness than an Office Specialist. Guidance is given on matters for which no precedent is available. An understanding of the content and substances of the organization's programs and operation is required.
Examples of Duties
Duties And Responsibilities
Essential Duties and Tasks
- Complex operation of a computer to prepare correspondence, reports, forms etc. into final form.
- Performs complex manipulations of the data requiring thorough knowledge of the associated hardware and software utilized.
- Prepares narrative, statistical or tabular material.
- Prepares, edits or coordinates development of reports or other printed materials.
- Assists in the monitoring of the department or area budget.
- Provides training and guidance to lower level office support staff.
- Interprets policies, procedures and regulations for lower-level staff and members of the public.
- Resolves problems and questions by using and interpreting established policies and procedures.
- Communicated by phone, letter, memo or computer with other staff, agency clientele or members of the public.
Knowledge, Skills And Abilities
- Thorough knowledge of office practices and procedures.
- Working knowledge of a variety of software packages.
- Basic knowledge of accounting practices and principles.
- Ability to key with accuracy at the speed required by the particular position.
- Ability to use judgement in organizing and establishing arrangement and format of materials.
- Ability to compose and gather a variety of materials independently.
- Ability to communicate effectively both orally and in writing.
- Ability to plan and organize work independently.
Minimum Qualifications
Bachelor's degree from an accredited college or university
OR
Associates degree
OR
High School diploma or GED and one year of office support experience.
Transcript Required
Copy of transcripts must be submitted with online application. Official college transcripts required at time of hire. Please send transcripts to:
Guilford County/HR c/o
Albert Parks III, 201 South Greene St, Greensboro, NC 27401 or attach a copy to your online application.experience.
Supplemental Information
Physical Demands
Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, driving an automobile or use of a PC or other devises to accomplish work objectives. No specific physical demands required. Mental demands and normal stress regarding achieving work deadlines are present.
Working Conditions
- Environment: Work environment involves normal, everyday discomforts or unpleasantness. Work area has adequate light, heat and ventilation; environment is organized and stable.
- Hazards: Work presents no significant hazards to employees.
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note: This generic class description gives an overview of the job class, its job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with a physical abilities checklist which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee!
You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?
Below are a few of the reasons why we love working for Guilford County.
We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.
Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.
We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!
Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.
13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.
Employer contributes 5% into your 401(k) - no match required.
Enrollment in the State Retirement Plan by contributing 6%.
Longevity pay beginning at five years of service.
We provide a $10,000 Life and AD&D benefit to eligible employees.
Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.
Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01
Please select the highest level of education you have achieved:
- HS/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree or Higher
How many years of office support experience do you have? (Must be detailed in application.)
- Less than 1 year
- 1 to less than 3 years
- 3 to less than 5 years
- 5 or more years
In 2-3 sentences, briefly describe why you are interested in this position.
- Required Question
Salary : $4 - $45