What are the responsibilities and job description for the Eligibility Supervisor II (Program Manager) Health Benefits position at Guilford County Government?
GUILFORD COUNTY GOVERNMENT
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Description
GENERAL STATEMENT OF DUTIES
Work in this class involves administrative and supervisory responsibility for an entire medium-sized eligibility program in the county department of social services or supervision of a sub-division such as Medicaid of a medium-sized to large eligibility program.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class supervise and coordinate various activities of eligibility personnel involved in providing eligibility services. Employee may also serve as an assistant to a higher-level administrator in directing the eligibility program in a county department with large eligibility staff. Work includes consultation and conferences with specialists, the director, and other departmental heads regarding policies and procedures and coordination with other units within the department. Work is performed independently but reviewed by the county social services director to determine proper procedures and efficiency.
Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks
- Assigns work to eligibility specialists and reviews eligibility forms to assure that all pertinent information is gathered and recorded.
- Coordinates the flow of eligibility work both within the unit and other departments.
- Coordinates staff development functions for employees of the unit; trains and orients new employees.
- Assigns work load to lower-level specialists taking into consideration unit workload requirements and individual abilities of employees.
- Plans and reorganizes the functions of the eligibility program.
- Confers and consults with departmental staff concerning methods and procedures for implementing eligibility services.
- Screen, interviews, and recommends selection of prospective employees.
- Interviews dissatisfied clients; handles special cases as required.
- Performs other duties relative to work described.
Knowledge, Skills, and Abilities
- Thorough knowledge of forms and documents used in determining eligibility.
- Considerable knowledge of the use of Public assistance manuals.
- Considerable knowledge of needs, problems, and attitude of disadvantaged persons.
- Ability to instruct, direct, and supervise lower-level employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.
- Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
- Ability to represent the eligibility program in departmental meeting and community conferences.
- Ability to present information orally or in written form.
Typical Qualifications
Minimum Qualifications
- Bachelors degree and two years social work or administrative experience in Social Services and at least including at least one year as an eligibility caseworker
- Graduation from high school and four years as an eligibility caseworker, including at least two years in a supervisory capacity
- Must have possession of an appropriate driver's license issued by the State of North Carolina
- A motor vehicle record (MVR), background check, and drug screening will be conducted on candidates considered for positions
- A higher education level may be considered as a substitution for all or part of the experience requirement
Special Qualifications
- Valid NC driver's license
Supplemental Information
Residency Requirement
Candidate must reside within a two-hour driving radius of Guilford County to be considered for employment.
Physical Demands
Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note
This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job questionnaire with a physical abilities check list which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.