What are the responsibilities and job description for the Card Shop Manager position at Guildhall Games?
LGS Store Manager Requirements
1. Essential qualifications
TCG knowledge: Strong knowledge of at least two major games, such as Pokémon, MTG, One Piece, or Union Arena.
Retail experience: Ideally 1–2 years in retail, customer service, or a supervisory position.
Card pricing: Ability to evaluate card conditions, check market prices, and price singles competitively using resources like TCGplayer and eBay.
Leadership: Ability to manage employees, assign tasks, handle customer complaints, and enforce store policies.
Inventory management: Track sealed products, singles, supplies, incoming orders, and inventory discrepancies.
Point-of-sale systems: Handle transactions, cash drawers, refunds, and daily sales reports.
Availability: Work evenings, weekends, tournament days, and major product-release events as needed.
Product and inventory
Monitor Pokémon, MTG, Bandai, and other product stock; manage restocking, release dates, preorder lists, and inventory counts.
2. Responsibilities specific to a TCG store
Product and inventory
Monitor Pokémon, MTG, Bandai, and other product stock; manage restocking, release dates, preorder lists, and inventory counts.
Buying and selling singles
Evaluate collections, verify condition, check current market values, calculate profitable purchase offers, and prevent pricing mistakes.
Events and community
Organize tournaments, manage pairings and standings, promote events, maintain a welcoming play space, and resolve player disputes fairly.
For official organized play, the manager should also understand the relevant systems: Play! Pokémon, Wizards EventLink for MTG, and Bandai TCG . Some official events have additional store, reporting, space, or judge requirements.
3. Recommended management standards
For your shop, I'd also require the manager to:
Open and close the store properly.
Reconcile the register and report daily sales.
Keep the store, play tables, and display cases clean.
Train employees and create work schedules.
Monitor shrinkage, damaged merchandise, and suspicious transactions.
Maintain professional customer service.
Help increase sales, tournament attendance, and repeat business.
Send ownership a daily or weekly report covering sales, expenses, inventory, and issues.
. Tournaments and community
Maintain an organized event calendar for Pokémon, MTG, and Bandai TCGs.
Schedule leagues, weekly tournaments, prereleases, release events, and learn-to-play nights where supported.
Manage registrations, seating, entry fees, prizes, event reporting, and player disputes.
Promote events through social media, Discord, and relevant community channels.
Ensure events follow applicable publisher policies and reporting deadlines.
3. Required TCG knowledge and software
The manager does not need to be a tournament champion in every game. They do need enough practical knowledge to supervise employees, handle purchases responsibly, and keep events running.
Pokémon Set releases, card condition, market pricing, sealed product, Play! Pokémon tools
Magic: The Gathering Singles pricing, formats, prereleases, event operations, Wizards EventLink
Bandai TCGs One Piece, Union Arena, release calendars, product demand, Bandai TCG
Card grading Consistent condition standards, authenticating obvious warning signs, escalation of uncertain cards
Pricing TCGplayer, recent sold listings, current market movement, and buylist margins
Store technology POS, spreadsheets, inventory software, email, scheduling, and event-registration tools
Communication Social media, customer messages, event announcements, and employee instructions
Pay: $15.00 - $20.00 per hour
Expected hours: 50.0 per week
Work Location: In person
Salary : $15 - $20