Program Manager - Assertive Community Treatment (ACT)

Title: Program Manager - Assertive Community Treatment (ACT)

FLSA Status: Exempt, Full-time

Purpose:

The ACT Program Manager leads with compassion and vision to support a multidisciplinary team in delivering high-quality, evidence-based services that promote safety, stability, self-determination, and meaningful community living in the least restrictive environment possible. The Program Manager maintains awareness of external system changes affecting service delivery, fidelity, funding, and growth opportunities, collaborating with organizational leadership to advance the mission, vision, and values of the program and agency aligning with MN statute.

Key Responsibilities:

Duties and Responsibilities:

• Lead and support ACT Team Leaders in defining shared responsibilities and effective team functioning.
• Provide clinical consultation and guidance to address complex mental health and chemical health needs.
• Engage staff in change management, continuous improvement, and solutions-focused problem solving.
• Assess safety, risk, and vulnerability related to mental health symptoms, substance use, and environmental factors.
• Build rapport and trust with adults, youth, and families through compassion, respect, and authenticity.
• Balance independent decision-making with appropriate consultation and escalation of high-risk situations.
• Communicate clearly and effectively with clients, team, families, community partners, and medical providers.
• Manage competing priorities, meet deadlines, and adapt to rapidly changing service demands.
• Promote an inclusive, diverse, culturally competent, and respectful work environment.
• Support and exhibit Guild values of empowerment, dignity, collaboration, innovation, and perseverance.
• Other duties as assigned.

Required Skills/Abilities:

• Knowledge of mental illness and the needs of people with mental illness.
• Ability to develop and maintain, open, and approachable lines of communication with clients and staff, and provide a friendly environment for visitors.
• Demonstrated skill in participative management and supervision of staff.
• Community-based, recovery-oriented delivery models that align with agency mission.
• Knowledge of Minnesota statutes, DHS guidelines, county contracts, and policies governing ACT and Youth ACT services.
• Knowledge of ACT and Youth ACT fidelity standards and quality assurance expectations.
• Program-level budget oversight, financial accountability, and productivity management.
• Integrated behavioral health care, including co-occurring mental health and substance use conditions.
• Community, social service, and natural support resources across Ramsey and Dakota Counties.
• Strong written and verbal communication skills, including composing, proofreading, and editing.
• Presentation and meeting facilitation skills.
• Ability to work as a proactive and positive member of a team to deliver quality services.
• Ability to maintain confidentiality of organization, personnel information, and client data.
• Ability to use sound judgment and maintain healthy professional boundaries.
• Analytical and problem-solving skills.
• Ability to meet deadlines and set priorities.
• Proficiency with a variety of web-based software and databases, including Microsoft Office Suite.

Working Conditions:

• This position is based in Ramsey County, and Dakota County; however, the majority of work is in the field as services are provided to clients wherever needed.
• The position completes activities in the program office and will have interactions with clients of the program and the public.
• Travel may be required to other program sites.
• Requires transporting clients in a personal vehicle regularly.
• This position has the potential to come into contact with bodily fluids, communicable diseases, tobacco smoke, and household pets.
• Prolonged periods at a desk, working on a computer.
• Walking and standing continuously for hours at a time.
• Manual dexterity for tasks such as taking notes, using technological devices for documentation, or assisting clients with certain activities if needed.

Education and Experience:

Required

• Bachelor’s degree in the behavioral sciences (we will consider candidates with significant relevant work experience in place of a degree).
• 5 years of experience leading the provision of services to people with mental illness is required (3 years of which must be in housing-related work).
• Previously professional experience providing supervision to employees.

Preferred

• Master’s degree in the behavioral sciences
• Licensed as an independent mental health professional

Additional Requirements:

• Must not be actively receiving services from Guild and must not have received services within the last two years.
• A valid Class ‘D’ Driver’s License, reliable vehicle, satisfactory driving record and necessary insurance.
• Must be willing to work some evenings and weekends as needed.

Guild’s Employer Promise

We know you do your best work when you feel supported and have the flexibility to meet all of life’s demands, no matter what those demands might be. Guild is an environment where your emotional, physical, and social wellbeing matters. A place where we’re motivated to care for each other and to work together to make a difference in the lives of our clients. We show up for our clients and we show up for each other. And Guild shows up for you.

About Guild

Guild is a Minnesota not-for-profit 501(c)(3) organization that empowers those living with mental illness and/or experiencing long-term homelessness by helping them find the tools they need to lead stable, fulfilling lives in communities of their choosing.

Benefit Highlights

Guild Services offers a range of benefits, including medical, dental, and vision coverage; flexible spending, HSA, short and long-term disability; Paid Time Off; paid holidays; wellness hours; 403(b); life insurance; and more. Eligibility requirements and other terms and conditions apply.

The salary range for this position is between $70,000 to $85,000 annually. The range reflects the minimum and maximum salary for the position. Compensation will depend on the candidate’s professional experience, skills, and relevant education, training, and certifications.