What are the responsibilities and job description for the Customer Service Representative position at Guild Garage Group?
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Customer Service Representative | West Valley City, UT
Hourly Position | $19-23/hour
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let's talk-your future starts here!
At A Plus, we're more than just a home services company-we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you.
We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
Important: If you would like to be considered for this position, in addition to submitting your application, please take the time to submit the short pre-recorded interview linked below. Copy and past the link to get started.
https://myint.video/awS_oXRtfB
What You'll Be Doing:
Be the voice of A Plus-support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
Deliver top-notch service with empathy, professionalism, and a positive attitude.
Handle a high volume of calls with confidence and efficiency.
Communicate across multiple channels to resolve issues and provide timely updates.
Research solutions and respond to customer needs with helpful, accurate information.
Keep detailed and organized records of customer interactions.
Spot opportunities to recommend services that add value for our customers.
Work closely with technicians and office staff to ensure a smooth service process.
Learn our products and services so you can be the go-to resource for customers.
What We're Looking For:
1 year in a customer service role (home services or tech industry experience is a plus)
Excellent communication and active listening skills
Highly organized with strong time management and multitasking abilities
Friendly, adaptable, and calm under pressure
Familiarity with ServiceTitan is a bonus (but we'll train the right person!)
A team player who's excited about growth and contributing to success
High school diploma or equivalent
Why You'll Love It Here:
Supportive, team-first culture where your efforts are valued
Clear opportunities for advancement-we love to promote from within
Respect, recognition, and rewards for hard work and dedication
Hands-on training and mentorship to help you succeed
The chance to grow your career with a respected and expanding local company
What We Offer:
Pay: $19-$23/hour, based on experience
Benefits: Health, Vision, Dental, PTO, Paid Holidays, 401(k) with match
Employee discounts on products and services
Employee referral program
Be part of a world-class network of residential service brands that invests in your growth
Location: West Valley City, UT
Position Type: Full-Time, Hourly
Apply today and help us open the door to an even brighter future-for you and our customers!
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
#GuildSP
Salary : $19 - $23