Customer Service & Administrative Supervisor

Job Title:

Customer Service & Administrative Supervisor / Assistant to one of the Principals

Location:

Carlstadt, NJ

About Us:

Fine Jewelry Manufacturer

We are a fast-paced, high-end jewelry company specializing in custom bridal pieces, fine jewelry, and exceptional customer experiences. With all manufacturing done in-house, we pride ourselves on craftsmanship, attention to detail, and long-standing client relationships.

Position Summary:

We are seeking a highly organized, detail-oriented, and experienced Customer Service & Administrative Supervisor who will also serve as an Assistant to one of the Principals. This hybrid role is critical to our day-to-day operations, ensuring both our clients and executive team are fully supported. The ideal candidate must have previous experience in the jewelry industry, excellent communication skills, and the ability to multitask in a dynamic environment.

Key Responsibilities:

Customer Service Oversight of Key New Division:

• Supervise and support the customer service team (phone, email, in-person)
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• Resolve escalated customer issues with discretion, professionalism, and empathy
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• Maintain and enforce service standards for client satisfaction
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• Handle VIP customer interactions directly, including retailers, vendors, and end clients
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• Track customer service KPIs and reporting

Administrative Duties:

• Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc.
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• Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment)
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• Coordinate appointments, follow-ups, and internal scheduling
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• Draft and manage correspondence, reports, and customer documents as well as company directed projects

Assistant to one of the Principals:

• Act as a liaison between the Owner and team members or external contacts
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• Ensure the Owner is fully briefed and prepared for all meetings and responsibilities
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• Provide daily task support and deadline tracking

Qualifications:

• 3 years experience in customer service, office administration, or executive support
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• Jewelry industry experience is required (retail, wholesale, manufacturing, or service side)
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• Strong leadership or supervisory experience preferred
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• Excellent written and verbal communication skills
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• Highly organized and comfortable juggling multiple priorities
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• Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software
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• Discreet and trustworthy with confidential and sensitive information
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• Must be proactive, resourceful, and solutions-oriented

Compensation & Benefits:

• Competitive salary based on experience
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• Health Insurance Offered
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• Paid time off and company holidays
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• Growth opportunities within a growing company
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• Proficient in Planning and Organizational skills
• Prior experience in a supervisory or administrative role is highly desirable
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in Microsoft Office and other relevant software
• Bachelor's degree in Business Administration, Management, or relevant field preferred