What are the responsibilities and job description for the Operations Coordinator position at GuideStar Eldercare?
The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.
This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.
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Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
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Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
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Track and manage vendor invoices to ensure accuracy in billing.
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Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
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Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
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Coordinate project activities and track progress to ensure timely completion.
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Analyze operational data and provide insights for decision-making.
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Assist with clinician licensing as needed.
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Collaborate with President & COO and entire Ops team on special projects.
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Perform other duties as required.
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The Ops Coordinator agrees to work as reasonably scheduled by Company
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Services provided by the Ops Coordinator shall be performed at the Company’s corporate office.
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High School diploma required; Bachelor’s Degree preferred
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2 years of corporate experience
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Minimum 1 year healthcare industry experience required
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Experience working within a medical, behavioral health, or customer support a plus
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Strong Excel skills required
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Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.
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Very strong written and verbal communication skills
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Ability to deal with ambiguity; resilient and adaptable
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Ability to multi-task and meet deadlines
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Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
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Strong customer service skills; cooperative and willing to assist others
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High level of attention to detail
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Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
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Independent thinking and ownership of assigned projects
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Able to pass background testing, including motor vehicle record review and drug screening.
WHAT MAKES US GREAT
GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. GuideStar Eldercare's mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.
We believe in bringing the highest level of clinical care to the long-term care population. GuideStar is led by CEO and Founder Dr. Steven L. Posar, alongside our clinical team of expert physicians, psychiatrists, gerontologists, neurologists, and psychologists, who work with our clinical staff to find the best possible outcomes for our shared patients. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.
GuideStar is dedicated to rigorous clinical care protocols and exceptional documentation and communication, based on the most up-to-date research and practice. Our dedication is underscored by our own research and desire to educate the greater long-term care industry. Most recently, our research on antipsychotic reduction through neurologic protocols was published in JAMDA in September of 2023. Associations and publications our research has been featured in include: PALTC, McKnight’s, AAGP, OHCA, and AAIC.
GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodations. If you need accommodation please contact us at careers@guidestareldercare.com