What are the responsibilities and job description for the Receptionist/Office Coordinator position at Guidance Residential?
Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.
We currently have an opening for a full-time Receptionist/Office Coordinator, who will perform the full range of administrative duties, including welcoming visitors, assisting in event planning and managing the office functions. As a member of the administrative team, the ideal candidate will collaborate with office management to provide a customer experience that is consistent with the goals of GR, as well as, meet the needs of the internal and external customers.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
- Answers questions about organization and provides callers with address, directions, and other information
- Retrieves messages from voice mail and forwards to appropriate personnel
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Coordinates and arranges meetings
- Assists with event planning, including Masjid presentations and Realtor events
- Takes care of general housekeeping matters
- Performs clerical duties as needed, such as filing, photocopying, and collating
- Performs other duties as assigned by management to fulfill other office needs
QUALIFICATIONS & COMPETENCIES
- Minimum two (2) years related experience
- Proficiency with MS Office programs, including MS Word, Excel, and PowerPoint
- Excellent administrative and organization skills
- Exceptional follow-up and customer service skills
- Able to communicate clearly and effectively with customers, co-workers and managers
- Strong attention to detail
Aside from the requirements above, the ideal candidate will have a proven track record in exceptional follow-up and customer service, and must be able to prioritize multiple projects to ensure deadlines are met. Must also be able to demonstrate initiative and use independent judgment within Guidance's established guidelines and procedures.
We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, Flex Spending, Life/AD&D, STD, LTD, 401K, Student Loan Payment, Profit Sharing, paid holidays and vacation.
Guidance Residential is an Equal Opportunity Employer.