IT Technician

DESCRIPTION

The IT Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware and software and related infrastructure. This would be a perfect opportunity for someone looking to work in a technology diverse environment with an opportunity to learn systems and expand your skill level.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

• Support end users by resolving issues reported by end users.
• Provide installation, maintenance, and repair of end user hardware.
• Monitor and work to complete customer submitted support tickets and requests as received.
• Deploy new hardware and software as required.
• Assist in creation of new user accounts by provisioning and administer user credentials, access rights, permissions, and control systems.
• Consult with end users on the performance aspects of the software applications and hardware to discover trends and increase effectiveness.
• Assist in implementation of various IT projects to enhance operations to include networking, system security, telecom, and other related areas.
• Develop and maintain strong, positive working relationships with departments.
• Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

Required 

• High school or high school equivalent is required. 
• Computer support and ability to communicate in a professional manner.
• Organizational, problem-solving, and time management skills.
• Ability to work independently, with a team member, and manage deadlines.

Preferred

• Associate’s Degree in Information Technology or related field is preferred.
• Previous experience working in information technology or in a related capacity.
• Exposure to AD, Windows, computer hardware, common software applications, printers, and other typical office equipment.
• Understanding of DHCP, IP, DNS, VPN, basic network architecture and basic server technologies.
• Knowledge of technical management, information analysis and of computer hardware/software systems.
• Microsoft or other IT certifications.

LEVEL AND DEGREE OF SUPERVISION 

Supervised by Director of Information Technology.  Supervision to include all in-service training sessions, team meetings, general staff meetings and any specialized training as required by contract terms.   Expected to be self-motivated, analytical, and work closely with all GCLC staff.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer. 
• May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity.
• Must be able to lift and push up to 50 pounds at times.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.

Salary : $23 - $26