CareLink Program Manager (In-Person)

DESCRIPTION

Under the supervision of the Director of Community Services, performs professional work in developing, planning, organizing, coordinating, and supervising all non-clinical client service activities within the CareLink Program, while providing administrative supervision to all CareLink staff.

DUTIES AND RESPONSIBILITIES

1. The CareLink Program Manager works under the direction of the Director of Community Services to plan, organize and ensure program development, consultation, and planning as related to all aspects of the CareLink program.
2. Enforces policies, procedures, rules, regulations, guidelines, and adherence to and compliance with client service delivery, confidentiality, and ethics, in harmony with the CareLink NM Provider Policy Manual and GCLC’s Policies and Procedures.
3. Oversees operations at CareLink ensuring high quality care that is trauma informed, multiculturally sensitive, evidence-based, and in exemplary compliance with all appropriate codes of ethics.
4. Plans and prepares, under the guidance of the Director of Community Services, work schedules for all CareLink Staff.
5. Ensures staff completes all documentation according to applicable standards in a timely manner.
6. Completes performance reviews for CareLink Staff.
7. Prepares and maintains a department training calendar annually.
8. Ensures, coordinates and/or provides all training activities for CareLink Staff.
9. Attends in-service training sessions designed to provide training in accordance with GCLC, DOH and Medicaid Standards.
10. Ensures review of all client files for Quality Assurance and Quality Improvement as directed by the Director of Community Services and ensures timely and accurate reporting of this information.
11. Coordinates Clinical Supervision and weekly case consultation sessions with CareLink Staff and the Director of Community Services, receiving input and making recommendations to staff, reporting on any irregularities to the Director of Community Services, Director of Quality Improvement, and the Chief Executive Officer.
12. Supervises and reviews CareLink Comprehensive Needs Assessments (CNA), ensuring appropriate follow through on the findings.
13. Ensures regular availability and communication between Care Coordinators, Peer Support Workers, and other care team members.
14. Oversees and reviews CareLink programming, quality of care, and productivity through coordination with the Director of Community Services and Director of Quality Improvement.
15. Advises the Director of Community Services of program status, and policy matters.
16. Make programmatic recommendations and assist with long range and immediate program planning and resource coordination.
17. Keeps current information on co-occurring Serious Mental Illness (SMI) or Serious Emotional Disturbance (SED) and Chronic Physical Health treatment approaches, including of Evidence Based and Promising Practices that could improve the quality of services provided to eligible patients.
18. Attends seminars and workshops as necessary to ensure compliance and fidelity with new and existing evidence-based modalities and treatment approaches utilized by CareLink.
19. Provides coordination, availability, and full participation in all aspects of any programmatic review, survey, audits, site visits and/or evaluations.
20. Understands and maintains HIPAA and 42CFR Part 2 confidentiality standards relative to the Guidance Center of Lea County.
21. The delivery of quality services and positive interaction with all clients, internal and external, is critical to the completion of all the tasks within this job description, and thus the employee is responsible for establishing and maintaining interpersonal relationships with clients, care team, and all GCLC employees in a courteous, respectful, and professional manner.
22. Performs and/or coordinates other special assignments and tasks, as required by the Director of Community Services.

QUALIFICATIONS

Minimum

• Master’s Degree in Social Work, Psychology, Counseling, Marriage and Family Counseling, or similar Behavioral Health related field.
• Hold Independent Licensure in New Mexico in Psychology, Social Work, Counseling, or a closely related field. Employee is responsible for obtaining continuing education to maintain appropriate licensure.
• CLNM Steering Committee may grant a waiver for an individual with bachelor’s degree or higher and extensive experience with the target population.
• Direct service experience working with SMI/SED adult and child populations.
• Prior experience in a supervisory role.
• Required to attend in-service training sessions designed to provide training in accordance with GCLC, DOH and Medicaid Standards.
• Must be able to pass Criminal Records Check and receive CYFD Clearance.
• A valid New Mexico driver’s license and satisfactory driving record.

Preferred

• Bilingual: Fluency, both verbal and written, in both English and Spanish
• Prior experience in providing clinical supervision.
• Experience in community mental health programming.

SKILLS AND ABILITIES (Mental and Physical)

1. Excellent communications skills, both written and verbal.
2. Meets specified deadlines and manages time effectively.
3. Exhibits skills in comprehending, interpreting, and completing delegated tasks efficiently.
4. Self-directed and highly motivated: must have the ability to work independently and follow-up on all work assignments.
5. Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
6. Exemplary organizational skills.
7. Professional appearance of documentation and work area.
8. Reliable; exhibits good attendance.
9. Personable, models respect when interacting with others.
10. Maintains confidentiality and discretion as a rule.
11. Must be able to work as a team member and communicate effectively with others.
12. Familiarity with all GCLC and CLNM program policies and procedures.

LEVEL AND DEGREE OF SUPERVISION

Clinical supervision provided by the Director of Community Services. Supervision to include weekly team meetings, Quality Improvement Meetings, Division Meetings, and general staff meetings. The CLNM Program Manager will consult with the Director of Community Services and CFO on program budget and contractual matters related to service delivery.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.
• Must be able to assist passengers when needed.

CONDITIONS OF WORK

Hiring and promotion will be accomplished in compliance with the GCLC's Personnel Policies and Procedures. This position is exempt under the Fair Labor Standards Act. This position requires a minimum of 40 hours per week, generally Monday through Friday. Hours or days may vary according to need. Personal transportation is mandatory. Travel may be required for delivery of services, training, or conferences.

Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.