What are the responsibilities and job description for the Customer Service Representative position at Guhring USA?
JOB REQUIREMENTS: Title Customer Service Representative About the
Organization Guhring is a world-class manufacturer of round shank
cutting tools for the metalworking industry, also a provider of
top-quality coating, reconditioning, and tool management services. More
than a century of expertise in cutting tool manufacturing, combined with
powerful R&D resources, place Guhring at the forefront of technical
innovations in cutting tools. Full-Time/Part-Time Full-Time Shift Days
Description This list of duties and responsibilities is not all
inclusive and may be expanded to include other duties and
responsibilities as management may deem necessary from time to time.
Customer Service: Receive incoming customer telephone calls, fax and
e-mail order entry information. Establish and maintain positive working
relationships with customers. Provide price quote and delivery
information for incoming orders and for phone, email, fax and website
inquiries. Enter customer purchase orders. Create sales order and
production order. Send order confirmation to customer. Alter production
order routing; add operations for reworks, outsource, etc. Coordinate
output when purchase orders are ready to ship; close production orders,
correct production order quantities when needed, create delivery note,
gather jobs to ship each purchase order complete and send to shipping
department. Address and resolve customer inquiries, problems and
complaints regarding products, billing, etc. Provide accurate and timely
information regarding the status of open orders to customers. Unpack,
sort and identify incoming customer tools (series number, tool type, and
diameter) for quotation and/or order entry. Provide inside support to
the outside sales representatives as needed. Address and resolve
complaints and make recommendations regarding the return of product and
the issuing of credits to customers to maintain customer goodwill. Write
up any credit requests (pricing, freight, etc.) and send to the
accounting department; keep a copy for records. Communicate with
accounting department when customer credit status has changed. Create
new customer if needed; add new \'ship to\' customer and/or \'freight
payer\' if not in system and maintain customer files. Analyse current
and backlog job orders and accordingly develop production plan and
schedules with Managers to improve turnover. Prepare production orders
by including manufacturing print (if needed) and customer print if
available. Note tool type, coating style, dimensions and any special
instructions. Match job paperwork with tools and send to shop. Work with
the Coating Division Manager/Reconditioning Manager to expedite customer
orders. Become knowledgeable in Guhring\'s coating services, industry
Terminology, Company Operations And Capabilities. Follow Acceptable
coated product for PVD coating checklist\... For full info follow
application link. Equal Opportunity Employer, including Veterans and
Individuals with Disabilities. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/0F02DBA81A1F400A
Organization Guhring is a world-class manufacturer of round shank
cutting tools for the metalworking industry, also a provider of
top-quality coating, reconditioning, and tool management services. More
than a century of expertise in cutting tool manufacturing, combined with
powerful R&D resources, place Guhring at the forefront of technical
innovations in cutting tools. Full-Time/Part-Time Full-Time Shift Days
Description This list of duties and responsibilities is not all
inclusive and may be expanded to include other duties and
responsibilities as management may deem necessary from time to time.
Customer Service: Receive incoming customer telephone calls, fax and
e-mail order entry information. Establish and maintain positive working
relationships with customers. Provide price quote and delivery
information for incoming orders and for phone, email, fax and website
inquiries. Enter customer purchase orders. Create sales order and
production order. Send order confirmation to customer. Alter production
order routing; add operations for reworks, outsource, etc. Coordinate
output when purchase orders are ready to ship; close production orders,
correct production order quantities when needed, create delivery note,
gather jobs to ship each purchase order complete and send to shipping
department. Address and resolve customer inquiries, problems and
complaints regarding products, billing, etc. Provide accurate and timely
information regarding the status of open orders to customers. Unpack,
sort and identify incoming customer tools (series number, tool type, and
diameter) for quotation and/or order entry. Provide inside support to
the outside sales representatives as needed. Address and resolve
complaints and make recommendations regarding the return of product and
the issuing of credits to customers to maintain customer goodwill. Write
up any credit requests (pricing, freight, etc.) and send to the
accounting department; keep a copy for records. Communicate with
accounting department when customer credit status has changed. Create
new customer if needed; add new \'ship to\' customer and/or \'freight
payer\' if not in system and maintain customer files. Analyse current
and backlog job orders and accordingly develop production plan and
schedules with Managers to improve turnover. Prepare production orders
by including manufacturing print (if needed) and customer print if
available. Note tool type, coating style, dimensions and any special
instructions. Match job paperwork with tools and send to shop. Work with
the Coating Division Manager/Reconditioning Manager to expedite customer
orders. Become knowledgeable in Guhring\'s coating services, industry
Terminology, Company Operations And Capabilities. Follow Acceptable
coated product for PVD coating checklist\... For full info follow
application link. Equal Opportunity Employer, including Veterans and
Individuals with Disabilities. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/0F02DBA81A1F400A
