What are the responsibilities and job description for the Front Desk Agent – Claremont Hotel Miami Beach position at Guestilo Florida LLC?
Front Desk Agent – Boutique Hotel | 1700 Collins Ave, South Beach,
Position Summary
We are looking for a professional and customer-focused Front Desk Agent to join our team at our boutique hotel in South Beach, Miami Beach.
The ideal candidate has hospitality experience, excellent communication skills, and the ability to manage guest interactions professionally in a fast-paced hotel environment.
Key Responsibilities
- Welcome and assist hotel guests
- Handle guest check-in and check-out
- Verify guest identification and reservations
- Respond to guest questions and requests
- Manage reservations through the PMS system
- Answer phone calls and guest messages
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints professionally
- Process payments and security deposits
- Monitor room availability and arrivals/departures
- Maintain a clean and organized front desk area
- Provide outstanding customer service at all times
Requirements
- Minimum 2 years of experience as a Front Desk Agent or in a hotel customer service role
- Hospitality experience preferred
- Ability to multitask in a busy environment
- Fluent English required
- Spanish is a plus
- Morning and evening shifts
- Weekend and holiday availability required
Compensation
Compensation is based on experience and qualifications.
Walk-In Interviews
Walk-in interviews are available:
- Thursday & Friday: 10:00 AM – 5:00 PM
- Saturday: 2:00 PM – 7:00 PM
Please bring a copy of your resume and be prepared for an on-the-spot interview.
Thank you,
Management
Claremont Hotel Miami Beach
Pay: $16.00 - $19.00 per hour
Experience:
- Hotel: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $16 - $19