Warehouse Supervisor - GWW - US

Position Summary

The Warehouse Supervisor is responsible for managing and monitoring warehouse activities including but not limited to: receiving, putaway consolidation, replenishment, picking, load checking, loading and shipping as well as inventory control while ensuring continuity, productivity, efficiency and superior service to customers, suppliers and distributors.

Primary Responsibilities

• Direct, coordinate and monitor the daily activities & performance of warehouse workers to assure compliance of standard procedures, quality and safety.
• Assure quality performance through proper staffing, effective communication and training. Manage employee performance through motivation, delegation, development, mentoring and resolving conflict. Take corrective action as necessary on a timely basis and in accordance with company policy. Consult with Human Resources Department as appropriate. Conduct regular department or pre-shift meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea sharing and suggestions for improvement. Participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.
• Continuously review warehouse procedures and recommend and/or modify operational structure to create a more efficient and productive operation.
• Monitor departmental expenses. Provide necessary resources to support daily activities. Suggest and implement process improvements that will increase efficiency, productivity, safety and quality while reducing costs (i.e. overtime hours, building and machine maintenance cost).
• Enforce all policy and procedures, including safety and housekeeping, in an effective and appropriate manner (i.e., pre-shift meetings, daily safety walk through, etc.).
• Maintain reports and logs including:
• Productivity Operations Report
• Daily Supervisor End of Shift Walk-Through
• Battery Watering Log
• Weekly Safety Toolbox Talks
• Provide & maintain a clean and safe working environment. Promote a safe working environment through safety tool box talks, monthly safety training and inspections. Coordinate efforts with Safety Department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes and perform routine safety inspections.
• Assure compliance of all company and local, state and federal regulatory agencies’ (i.e., OSHA) policies and regulations.
  
  

Minimum Education

• High school diploma or General Education Degree (GED) is required. Bachelor’s Degree is preferred, or equivalent combination of education and experience.
  
  

Minimum Experience

• 3 years of warehouse experience.
• Experience with handheld RF unit.
• Voice Recognition preferred but not required.
• Knowledge of Powered Industrial trucks. Powered Industrial truck certification is required upon completion of internal training & testing within the first 2 weeks of being hired.
• Must be familiar with OSHA regulations.
  
  

Skills & Abilities

• Strong knowledge of warehouse procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.)
• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively prepare and present reports and information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.
• Strong leadership skills, including the ability to mentor and develop individuals and teams. Able to engage and lead team discussions and meetings. Understands team dynamics and works well within a team structure. Collaborative management style and strategic team player. Delegates responsibilities effectively.
• Excellent organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively and able to work independently.
• Ability to build working relationships with internal business partners, vendors and customers.
• Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.
• Problem Solving - Identifies and resolves problems in a timely manner. Expertise in gathering and analyzing information skillfully. Develops alternative solutions.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
• Detail Oriented – Attention to details and accuracy.
• Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio and percent; use of whole numbers, common fractions, and decimals
• Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner. Complies with local, state and federal regulations.
• Ability to provide effective training to department staff on areas such as SOP’s, Safety, Conduct, etc.
• Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities and customer requirements are covered when absent. Arrives at meetings and appointments on time.
• Proficient use of MS Office (Word, Excel, PowerPoint and Outlook).
• Experience with WMS-HighJump/PeopleSoft, Voice Recognition and RF devices a plus.
  
  

Physical Demands & Work Environment

The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, other office and warehouse equipment and telephone to talk and hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl and lift up to 50 pounds and/or move up to 200 pounds with assistance. During a regular work day, must be able to stand and walk 75% of the time.

This position will primarily work in a warehouse environment and may be exposed to wet and/or humid conditions, cold or elevated ambient temperature, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and outside weather conditions.

The noise level in the work environment is moderate and environment fast paced.

This position may require evening, weekend or other shift work depending on business needs.

Limited travel (<5%) may be required to visit other Warehouse/Distribution Centers or office locations or attend company events, staff meetings or training sessions.