Inside Sales Account Representative - Southeast Region - Remote

Who We Are

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

Job Summary

This inside sales position is responsible for overseeing an existing field or inside sales account portfolio until a Territory Manager is assigned. This business to business sales position may sell amenities, textiles, room accessories, paper, janitorial supplies, cleaning, and FF&E (Furniture, fixtures, and equipment) products to hotels in the United States.

Responsibilities

• Continuously monitor assigned accounts and take corrective action, as needed, to maintain and improve overall customer satisfaction.
• Regularly communicate with assigned accounts regarding new products and services, company changes, holiday schedules, item changes, and new sales opportunities.
• Update customer about any pricing/item changes or information.
• Immediately notify the management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct the situation.
• Regularly interact and communicate with various internal departments to provide vital information may be necessary for servicing the customer. This may include advance notification to Merchandising changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
• Provide advance notification to Operations about new customers or any other changes that may affect customer orders or delivery.
• Increase sales through account penetration by analyzing current sales and volume, planning sales calls and following up.
• Utilize product knowledge, ROI and analytical research tools (i.e., Phocas, GForce, and Salesforce.com) and sales training resources to effectively target new prospects and opportunities.
• Work with Accounts Receivable to ensure customers pay invoices within agreed-upon terms.
• Assist in the set-up of new accounts including the creation of customer order guides, obtaining new account applications, setting up price-rules, establish order/delivery schedules, implement customer/vendor pricing agreements, create files and other related duties. Coordinate activities with appropriate departments to meet or exceed the customer’s expectations.
  
  

Qualifications

Education

• Bachelor’s degree in Sales, Marketing or Business preferred.
  
  

Experience

• 1 - 2 years’ in customer service or sales experience.
• Experience in hospitality or distribution preferred.
  
  

Professional Skills

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to communicate clearly through email and telephone.
• Ability to effectively present information and respond to questions from clients, management and associates.
• Capable of working with others proactively and constructively.
• Pleasant and professional telephone presence.
• Excellent organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives autonomously and shift priorities as necessary.
• Excellent time management skills
• Ability to think creatively and become solution-driven.
• Active listening skills to understand and interpret solution-driven selling.
• Aptitude for processing information and incorporating feedback for interactive business conversations.
• Capacity to convey ideas effectively and sell a variety of products
• Professional demeanor, vibrant personality, and the ability to instill trust with people.
• Goal-oriented and driven self-starter who can work independently within a team environment and strive to be the best.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond promptly to requests for service and assistance as needed.
• Identifies and resolves problems promptly.
• Gathers and analyzes information skillfully.
• Develops alternative solutions.
• Displays willingness to make decisions.
• Exhibits sound and accurate judgment.
• Makes timely decisions.
• Tactfully approaches others.
• Reacts well under pressure.
• Accepts responsibility for your actions.
• Follows through on commitments.
• Computer literacy including familiarity in handling and maintaining a customer database and skills that include Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) and Internet navigation.
• Familiarity with Phocas, GForce, and Salesforce.com a plus.
  
  

Physical Demands

The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• Frequently required to sit and reach with hands and arms.
• Must occasionally lift and/or move up to 20 pounds.
  
  

Work Environment

While this position will primarily work in an office environment, limited travel may be required to attend training sessions, staff meetings, company events, client meetings and/or industry or vendor trade shows.

• May be required to utilize personal vehicles for business travel that may result in long periods of sitting.
• Must maintain a valid driver's license with a driving record that meets company minimum standards.
• If working remote, you must have required software to ensure timely communications and have a dedicated workspace free of any distractions and participate in customer or conference calls in a business-friendly environment.
• The noise level in the work environment is usually moderate.
• This position may require evening and weekend work depending on customer needs.
  
  

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.