What are the responsibilities and job description for the Reservationist - Seven Bays Marina position at Guest Services, Inc.?
- Job Description----
18.00 USD Hourly
Job Summary:
The Reservations Agent must have the ability to make reservations, make outbound calls, email, and communicate with guests. Check customers in and out.
Job Description:
ESSENTIAL FUNCTIONS
- Manage call activity, email activity, and messaging activity.
- Effectively and respectfully communicate with customers verbally and through email or messaging.
- Develop a full working knowledge of the company brand.
- Respond to guest inquiries (through voice, and email) and assist in resolving customer complaints.
- Accurately post charges and refunds to reservations when necessary.
- Perform department opening and/or closing procedures.
- Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
- High School Diploma. Minimum of at least 18 years of age.
- Some job-related experience preferred.
- Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
- Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
- Excellent interpersonal, administrative, telephone and other communication skills.
- Strong customer service abilities. Actively looks for ways to assist customers and coworkers.