What are the responsibilities and job description for the Administrative Hospitality Lead position at Guest Services, Inc.?
Position Summary
The Lead Front Desk Agent is a key position within our organization, responsible for overseeing front desk operations and providing exceptional guest experiences. We are seeking a highly skilled and experienced individual to join our team and take on this important role.
Main Tasks
- Supervise and train front desk clerks as needed.
- Manage front desk operations, including check-in and check-out procedures, reservation management, and switchboard duties.
- Develop and implement effective solutions to improve guest satisfaction and streamline front desk operations.
- Perform administrative tasks and maintain accurate records as required.
To succeed in this role, you will need to have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
