What are the responsibilities and job description for the Inbound Call Center Representative position at Guerrero Fencing LLC?
Overview
We are seeking a dedicated and enthusiastic Inbound Call Center Representative to join our dynamic team. This role is essential in providing exceptional customer support and client services, ensuring that each caller receives the assistance they need. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle various inquiries efficiently. Multilingual candidates are encouraged to apply, as we value diverse language skills in our team.
Responsibilities
- Handle inbound calls professionally and courteously, providing excellent customer service.
- Assist customers with inquiries related to products or services, ensuring their needs are met.
- Perform data entry tasks accurately while maintaining detailed records of customer interactions.
- Utilize Microsoft Office and other computer applications to manage information effectively.
- Demonstrate effective phone etiquette and communication skills during all interactions.
- Engage in outbound calling when necessary to follow up on customer inquiries or issues.
- Analyze customer feedback and provide insights for service improvement.
- Process cash handling transactions as required, ensuring accuracy and compliance with company policies.
Requirements
- Previous call center experience is preferred but not mandatory; training will be provided.
- Strong customer service skills with a focus on client satisfaction.
- Bilingual or multilingual abilities are a significant advantage.
- Proficient in Microsoft Office and general computer skills.
- Excellent typing speed and accuracy for data entry tasks.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Ability to communicate effectively in English; additional languages are a plus.
- A positive attitude with a commitment to teamwork and collaboration. Join us in delivering outstanding service while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $8.00 - $10.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Paid time off
Language:
- English (Required)
- Spanish (Required)
Ability to Commute:
- McAllen, TX 78501 (Required)
Work Location: In person
Salary : $8 - $10