Bartender

Key Purpose

The Bartender is a customer-facing representative of ISS Guckenheimer. The ideal candidate will be passionate about hospitality, knowledgeable about drink preparation, and committed to providing an exceptional guest experience. As a Bartender, you will be responsible for crafting beverages, engaging with guests, and maintaining a clean and organized bar area.

Work Hours

The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

Success Criteria

• Be able to anticipate customer needs, deliver on those needs, and exceed expectations.
• Identify service deficiencies and communicate effectively to managers before they become long-term issues.
• Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service.
• Be reliable, responsible, dependable, and fulfill obligations.
• Ensure full compliance with Allergen Policy.
• Ensure full compliance with Alcohol Awareness Policy.
  
  

Key Areas of Collaboration and Influence

• Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS.
• Develop and maintain good relations with cooks, servers, porters, and managers.
• Greet, smile, make eye contact, and make customers feel welcome.
  
  

Ideal Candidate Experience

• Previous bartending experience preferred.
• Knowledge of drink recipes, mixology techniques, and bar equipment.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Must be of legal age to serve alcohol.
  
  

Key Accountabilities

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
• Interact with guests in a friendly and professional manner.
• Maintain cleanliness and organization of the bar area, including glassware and equipment.
• Monitor inventory and restock supplies as needed.
• Follow all safety and sanitation policies when handling food and beverages.
• Handle cash and card transactions accurately.
• Check identification to verify legal drinking age.
• Collaborate with team members to ensure smooth bar operations.
• Stay updated on menu offerings, specials, and promotions.
• Must follow other duties as assigned.
  
  

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks.
• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code.
• Employees must be able to work under pressure and time deadlines during peak periods.
  
  

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.