GUCCI - Operations Manager - Chicago Michigan Avenue

Role Mission

As a GUCCI Operations Manager, you will be responsible for leading the store operations team and/or the processes. In this role, you will ensure support to the business by overseeing an efficient stockroom(s) and accurate inventory and prioritize providing our clients with exceptional service by supporting the selling process as needed.

You will lead in the day-to-day operations management and as a store leader and partner along with the Store Director, you are expected to be proficient in all aspects of the business.

Key Accountabilities

Expectations

• Drive, direct, and develop operational excellence across all aspects of the store;
• Assess and evaluate operations with a commercial mindset and propose strategic improvements;
• Training new hires and existing staff on all operating policies and procedures;
• Coach and develop direct reports in areas of operations, customer service and sales support;
• Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, Accounts Payable, etc. as needed.

Leadership

• Serving as a leader to the store team, partner with the Store Director to execute all operational and service standards set forth by Gucci;
• Responsible for creating a positive and united work environment amongst all staff;
• Function as Manager on Duty in rotation, assist with floor coverage, process of client purchases, and open and close the store.

Operations

• Provide overall support with the shipping and receiving process, report any issues to the Store Director, and take the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by the Store Director while adhering to all procedures and guidelines, including but not limited to transfers and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director;
• Assist management in identifying problems in operational processes and resolving them in a timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Communicate all discrepancies/issues immediately to management.
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store.

Key Requirements

• Minimum of 5 - 7 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role;
• Bachelor’s Degree is preferred;
• Excellent written and communication skills;
• Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Excellent organizational skills;
• Experienced with technology to utilize internal retail systems and shipping software programs;
• Assist in the training of new Team Manager - Operations in other locations and support teams;
• Travel and assist in store openings, closures, and remodels within the region and surrounding markets.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are   interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – Chicago

For individuals assigned and/or hired to work in Chicago, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.    

A reasonable estimate of the current base salary range is $99,000 - $110,000/year, plus bonus potential.    

Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program. Eligible employees may also participate in an employee benefits program as well as other incentive program(s), subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits include:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K

Artificial Intelligence (AI) Disclosure: 

This recruitment process may use artificial intelligence tools to help review resumes and identify potential matches. All hiring decisions are made by our recruitment team and/or hiring manager.

EOE M/D/F/V