Security Command Center Operator - Full Time 5 Days a week (Corporate Command Center)

Overview

Join the guard company that specializes in Texas!

Our name says it all - GuardTexas. We have been committed to serving the great state of Texas since 1976, providing security officers to clients across industries including commercial real estate, construction, retail, and residential communities. Our private ownership and deep Texas roots give us the flexibility to plan and provide growth not found in smaller or international companies. We are a certified security guard trainer and train our hires free of charge to help you obtain your license.

Job Skills / Requirements

Job Description The Corporate Command Center is a merger of technology solutions, intelligence gathering, and customer service. We are a 24/7 support unit responsible for overseeing critical security functions. The Corporate Command Center Operator is responsible for timekeeping adjustments, monitoring alerts, regional advisories, field support, and customer service. The operator will dispatch security officers as necessary to respond to various incidents. Ability to work additional hours when needed required. This is a Full-Time Position - 5 days a week - Hours will vary for training and then the permanent schedule will be as listed below:

Job Duties: 1. Ensure scheduled posts are covered. Verify officers are on duty and notify a supervisor or manager for open posts, open positions, and call offs, amending schedules to accurate shift times and personnel. 2. Ensure the proper monitoring of operational systems alerts, and other control programs and systems. 3. Monitor weather and significant event alerts that may have an impact on our officers and the client’s facilities. 4. Dispatch officers to alarm, disturbance, and escort requests. 5. Manage requests for additional service. 6. Monitor and support officers responding to priority level issues. 7. Audit and verify company assets are at their assigned locations. Security experience is a plus but not required. Customer service and call center experience preferred. Military experienced candidates are encouraged to apply. Job Requirements: Strong customer service skills and ability to handle potentially stressful situations. Ability to maintain confidentiality and exercise extreme discretion. Effective communication skills, both oral and written. Ability to work independently to make decisions and solve problems. Ability to multi-task and prioritize. Ability to sit for long periods of time and to occasionally move about inside the office. Ability to constantly operate a computer and corresponding software programs with basic computer technology skills, and the ability to learn new programs. Hearing ability to answer phones and respond appropriately and quickly to emergency situations. Visual acuity to read documents and computer monitors.Environment: Office; minimal to no work in extreme temperatures is expected.Major activity: Working on PC while sitting; telephone use.Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching

Education Requirements (Any)

High School Diploma or Equivalent

Additional Information / Benefits

We offer a range of competitive benefits for our security officers: 

• Weekly paychecks with a no-fee pay card available that offers a range of free benefits 
• Additional pay for worked holidays 
• Access to credit union membership for you and your family
• Insurance is available the first day of the month after 60 days of full time employment 
• After one year of full time employment, you qualify for paid vacation, reimbursement of uniform fees, and Company payment of PSB fees to maintain a current registration