Office Manager

Company Overview:

Quick Dry Restoration is a leading provider of restoration services dedicated to helping clients recover from property damage caused by water, fire, mold, and other disasters. Backed by Guardian Restoration Partners, we pride ourselves on delivering exceptional service and supporting our customers during their time of need. Our passionate and dedicated team is excited to bring their expertise to the rapidly expanding Quick Dry network. 

Position Summary:

As the Office Manager, you will be the front-line representative of Quick Dry and a vital partner in ensuring our office operations run efficiently. You will work closely with our General Manager to oversee daily office functions, improve administrative processes, and support team growth. We are seeking a highly organized, proactive individual who thrives in a fast-paced, evolving environment. Your role will involve managing office procedures, facilitating communication with insurance companies and customers, and contributing to an office culture of continuous improvement.

Essential Duties and Responsibilities:

• Oversee general office operations, including facility maintenance, equipment, and supply management.
• Print, process, and deposit checks
• Receive, review, and process vendor invoices for payments
• Coordinate with accounting on accounts payable and expense tracking.
• Support payroll processing by collecting and verifying time and attendance data.
• Supervise staff, delegate tasks, and manage scheduling to ensure efficient office workflows.
• Develop and implement administrative systems (e.g., record management, correspondence, and complaint resolution).
• Manage office budgets, expenditures, and invoice processing.
• Organize meetings, appointments, events, and travel arrangements for team members.
• Act as the primary point of contact for customer inquiries, handling complaints, and writing reports for senior management.
• Facilitate communication with external partners, including insurance companies and vendors.
• Support marketing efforts, including managing social media posts and updating marketing materials.
• Assist with creating and updating documents, policies, and procedures.
• Work closely with Human Resources to support employee onboarding, offboarding, and personnel changes.
• Support HR initiatives such as training coordination, policy implementation, and employee communications
• Act as a liaison between employees and HR, directing questions and concerns appropriately
• Excise sound judgement and discretion when managing confidential conversations, documentation, and data
• Reliable and predictable attendance

Qualifications:

• Excellent organizational, communication, written and time management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) or similar software.
• Comfortable with daily computer use and the ability to learn and implement new technology.
• 2 years of experience in Office Management.
• Demonstrated ability to handle confidential information with integrity and discretion
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor with strong interpersonal and problem-solving skills.
• Adaptability to evolving processes and office needs.
• High school diploma or equivalent (required); additional education in business or administration is a plus.

Working Conditions / Environment:

This position operates in an office environment. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This is a largely sedentary position; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. This position requires use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, talk, or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for his or her job. Duties, responsibilities, and activities may change at any time with or without notice.