What are the responsibilities and job description for the Inside Sales Manager position at Guardian?
Be the leader who sets the tone for every new client experience!
Guardian Litigation Group (GLG) is one of the largest and fastest growing consumer defense firms in the nation. At GLG, our Internal Sales Team is the first point of contact for people seeking help with legal challenges. This role isn’t about pushing products — it’s about listening, educating, and creating a smooth path for clients to connect with our legal team. If you’re a natural leader who thrives on building strong teams and delivering measurable results, we want you here.
What you’ll do
- Lead and motivate a team of 8–15 intake specialists handling inbound and online inquiries.
- Coach and develop team members to deliver consistent, professional client conversations.
- Monitor performance metrics such as speed-to-lead, show rates, and quality of handoff to the legal team.
- Partner with attorneys and compliance staff to ensure every interaction is accurate and aligned.
- Recruit, train, and grow new intake specialists while fostering a positive, energetic team culture.
What you bring
- 3–5 years of experience leading intake or inside teams (legal, financial, or service industries preferred).
- A track record of building engaged teams and improving performance through coaching.
- Comfort with CRM and communication platforms; data-driven in your approach.
- A people-first mindset with the ability to balance results, compliance, and client care.
Compensation & benefits
- Base salary: $70,000
- Performance bonus: based on team results and client experience
- Medical, dental, vision, PTO, and 401(k)
- Paid time off and holidays
We are an Equal Opportunity Employer and are in compliance with Title VII of the Civil Rights Act of 1964 as amended, Age Discrimination in Employment Act of 1967, and the Rehabilitation Act of 1973, and employs without regard to sex, race, color, national origin, religion, age, handicap or status as a disabled or Vietnam era veteran. It is further our policy to encourage vendors, contractors, affiliating institutions and others doing business with us to observe the principles of Equal Employment Opportunity. Additionally, it is our policy to maintain a work environment free from discrimination based on race, color, religious creed, national origin, gender.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Team leadership/management: 2 years (Required)
- Inside sales or client intake : 2 years (Required)
Ability to Commute:
- Jacksonville, FL 32216 (Required)
Ability to Relocate:
- Jacksonville, FL 32216: Relocate before starting work (Preferred)
Work Location: In person
Salary : $70,000
