What are the responsibilities and job description for the Inside Sales Representative position at Guardian Trench Safety?
Company Description Guardian Trench Safety is a specialized shoring and trench safety company serving construction and utility customers across the Southwest. The company provides a comprehensive fleet of underground safety equipment that supports heavy civil and infrastructure projects, including trench shields and boxes, road plates, hydraulic shoring, and confined space safety gear. With a focus on reliable equipment and rapid response times, Guardian Trench Safety helps contractors maintain safe and efficient job sites. Team members benefit from working with a locally focused organization that values technical expertise, practical problem-solving, and strong customer relationships. Se Habla Español.
Role Description The Inside Sales Representative is a full-time, on-site role based in Phoenix, AZ. This position is responsible for handling inbound and outbound calls, responding to inquiries, preparing quotes, and processing orders for trench safety and shoring equipment. Daily activities include building and maintaining customer relationships, coordinating with operations and logistics teams on equipment availability and delivery, and following up on leads to grow business in the construction and utility sectors. The role also involves maintaining accurate records in the CRM system, supporting account management activities, and providing product guidance to help customers select appropriate safety solutions. The Inside Sales Representative collaborates with colleagues to ensure timely service, high customer satisfaction, and achievement of sales targets.
Qualifications
- Strong Inside Sales skills, including managing inbound/outbound calls and converting inquiries into orders.
- Customer Service and Customer Satisfaction skills, with a focus on responsive communication and problem resolution.
- Lead Generation and basic Account Management skills to identify opportunities and nurture ongoing customer relationships.
- Ability to learn and explain technical product features related to trench safety and shoring equipment.
- Effective verbal and written communication skills; bilingual English/Spanish is beneficial.
- Comfort with CRM and office software, strong attention to detail, and accurate data entry skills.
- Ability to work on-site in Phoenix, AZ, in a fast-paced environment and collaborate with operations and field teams.
- Previous experience in construction, industrial equipment, or safety-related sales is a plus.
- High school diploma or equivalent required; post-secondary education in business or a related field is an advantage.