What are the responsibilities and job description for the Call Center Sales Associate position at Guardian Storage?
Description
Call Center Sales Associate
Guardian Storage is a locally owned self-storage company that has been in business for over 30 years. We are known for exceptional customer service and immaculate, high-quality properties. We take pride in our positive company culture and have earned Top Workplace recognition the last two years in a row. We are looking for teammates that are great at building relationships – that can connect with, help, and relate to the wide variety of people with whom they’ll work on a day-to-day basis. Ideal candidates are self-driven with a strong work ethic whose values align with our core values of Caring, Excellence, Commitment, Innovation and Teamwork.
Our teammates are an integral part of our success. As such, we strive to set ourselves apart by offering many perks and benefits including but not limited to: Competitive Pay, comprehensive Medical, company paid Dental and Vision Benefits, company-paid short-term/long-term, and Life insurance, generous Paid Time Off, 5% matching 401K plan, corporate discounts, company sponsored events, company awards, discretionary bonuses, free storage space and more!
Position Summary
As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.
Why Join Guardian Storage?
Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.
Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.
Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.
Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.
A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.
Requirements
Call Center Sales Associate Responsibilities include:
Call Center Sales Associate
Guardian Storage is a locally owned self-storage company that has been in business for over 30 years. We are known for exceptional customer service and immaculate, high-quality properties. We take pride in our positive company culture and have earned Top Workplace recognition the last two years in a row. We are looking for teammates that are great at building relationships – that can connect with, help, and relate to the wide variety of people with whom they’ll work on a day-to-day basis. Ideal candidates are self-driven with a strong work ethic whose values align with our core values of Caring, Excellence, Commitment, Innovation and Teamwork.
Our teammates are an integral part of our success. As such, we strive to set ourselves apart by offering many perks and benefits including but not limited to: Competitive Pay, comprehensive Medical, company paid Dental and Vision Benefits, company-paid short-term/long-term, and Life insurance, generous Paid Time Off, 5% matching 401K plan, corporate discounts, company sponsored events, company awards, discretionary bonuses, free storage space and more!
Position Summary
As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.
Why Join Guardian Storage?
Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.
Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.
Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.
Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.
A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.
Requirements
Call Center Sales Associate Responsibilities include:
- Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email
- Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
- Process customer payments
- Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction
- Provide industry-leading customer service on all interactions
- Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
- Perform other call center-related duties as assigned or required by the Call Center Manager
- 2 years sales or customer service experience preferred; self-storage or real estate industry experience is a plus
- Must have excellent listening, verbal and written communication skills via phone and email
- Self-storage experience a plus but not required
- Comfort with using CRM systems and multitasking across digital tools.
- A customer-first mindset with the ability to build rapport and overcome objections.
- Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment
- Must be able to work afternoon or evening shifts, including weekends