What are the responsibilities and job description for the Collections Specialist position at Guardian Restoration?
Who We Are:
At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you'll be contributing to a company that values results, integrity, and putting customers first.
Guardian is a high-growth, private equity–backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best-in-class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization
What We Need
Guardian Restoration Partners is seeking a Collections Specialist to manage a portfolio of customer and insurance receivables from invoice submission through payment. This role drives timely collections, maintains consistent follow-up, and ensures every account has a clear and complete activity history. The ideal candidate is organized, persistent, and comfortable navigating difficult conversations while balancing a positive customer experience with a strong focus on results.
Key Responsibilities
- Manage an assigned portfolio of customer and insurance receivables through payment and cash application.
- Submit invoices promptly and confirm receipt with customers and insurance carriers within one to two business days.
- Maintain consistent follow-up on every open account according to established collection timelines.
- Contact customers, insurance carriers, and other responsible parties by phone and email to resolve outstanding balances.
- Collect deductibles and other customer-responsible balances, and establish approved payment plans for self-pay or denied claims.
- Investigate short payments, payment delays, and unresolved balances.
- Escalate disputed accounts, settlement requests, lien deadlines, and other high-risk collection issues.
- Maintain accurate account notes, key dates, payment commitments, and ownership assignments in Albi.
- Track insurance and out-of-pocket balances separately and identify documentation or process gaps that may delay payment.
- Coordinate with internal teams and third-party collection partners as needed.
Qualifications
- At least 2 years of experience in collections, accounts receivable, customer billing, or a related field.
- Strong phone and written communication skills, including confidence discussing outstanding balances with customers and insurance representatives.
- Ability to manage a structured work queue and multiple follow-up deadlines.
- Comfort learning and consistently using collection systems and documented processes.
- Experience with insurance claims, property restoration, construction, or home services is preferred.
- Experience with Albi or a similar CRM, job-management, or accounts-receivable platform is a plus.
Skills That Will Make You Successful in This Role
- Persistence and sound judgment when handling complex or sensitive collection conversations.
- Strong organization, follow-through, and attention to detail.
- A results-oriented approach with a commitment to a positive customer experience.
- Consistent documentation and timely escalation of collection risks.
Our Core Values
- Results Matter: We believe in delivering on our promises and driving outcomes that make a measurable difference.
- Do the Right Thing: Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation.
- Customer-First Mindset: Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships.
Total Rewards
- Health, dental, and vision insurance.
- 401(k) plan
- Paid time off, including vacation, sick, and personal days.
We are focused on becoming an employer of choice and continuously evaluate how to expand our Total Rewards offerings to meet the needs of our employees.
Why Join Us
At Guardian Restoration Partners, we are committed to giving employees the resources and opportunities they need to excel. When you join our team, you will benefit from:
- Competitive Compensation: A comprehensive package that supports your financial and personal well-being.
- Work-Life Balance: Hybrid work options that provide flexibility while supporting collaboration and connection.
- Collaborative Culture: A mission-driven team that values teamwork, meaningful impact, and continuous improvement.
- Professional Growth: An entrepreneurial environment where you can take on diverse challenges and expand your capabilities as the company grows.
Compensation
Guardian is committed to fair and equitable compensation practices. For this position, the base salary range is $55,000 to $60,000, plus performance-based incentive pay. Actual compensation will depend on an individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time.
Location
This is a flexible hybrid opportunity for candidates located near Appleton, Wisconsin; Souderton, Pennsylvania; Cleveland, Ohio; or Chicago, Illinois.
Application Deadline
The anticipated application deadline is October 16th, though that date may change depending on the volume of qualified resumes we receive by that time.
Ready to Apply
If you are motivated by meaningful work and want to be part of a growing organization that values results, integrity, and continuous improvement, we would like to hear from you. Apply today and join a team where your work directly supports stronger business performance and a better customer experience.
Equal Opportunity Employer:
At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.
Salary : $55,000 - $60,000