Multifamily Property Ops Manager / Corporate Admin Supervisor

The primary purpose of the Operations Support team is to provide ongoing advanced administrative support to Regional Property Managers of multifamily apartment communities, identifying areas of need and responding accordingly.

Critical to the success of this role will be an individual who has demonstrated strong professionalism, organization skills and computer proficiency, preferably in the industry of property management/real estate or a similar field.

Compensation: $75k annually (depending on experience) bonus eligible. 

Schedule: 40 hours/week, Monday - Friday 8:00AM - 5:00PM. 

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 15 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 7 Paid Holidays 1 Birthday Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Position Description:

The Operations Support Manager leads the Property Operations Support team and provides high level, specialized support to the Regional Property Management (RPM) team and broader Property Operations group. This role provides daily oversight, direction, and coaching to a team of three Operations Support Specialists, while also managing complex projects and processes that support Guardian’s property operations. The Operations Support Manager collaborates closely with RPMs and other stakeholders to identify operational needs, prioritize work, and deliver timely, accurate, and professional support across the portfolio.

Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High School diploma required.
• Minimum four (4) years of experience working in property management, accounting, or another professional services industry.
• Minimum of two (2) years of Operations Support or equivalent experience. Leadership and supervision experience required.
• Excellent verbal and written communication skills.
• Strong computer skills, including solid experience with Microsoft Office (particularly Word and Excel).
• Experience with Yardi (or other real estate property management software).
• Must be legally qualified to work in the US

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Provide day to day supervision, coaching, and regular direction to the Operations Support team, including delegating projects, monitoring workload, and partnering with the Regional Property Management team.
• Act as a key point of contact for property and corporate staff, providing guidance, support, and issue resolution on property operations support needs.
• Interact with and support property and/or corporate staff, including review of check requests, coordinating meetings, arranging travel, and editing/approving correspondence to and about residents, vendors, clients, agencies, employees, and the public.
• Compose professional business correspondence and create/maintain databases, spreadsheets, and other tools; design and prepare reports, charts, graphs, tables, presentations, and surveys for various audiences.
• Utilize accounting and office software (including Yardi and Microsoft Office) to prepare and provide accurate, timely reports for internal and external stakeholders.
• Analyze and respond to requests for information from clients and agencies, identifying or creating reports and verifying accuracy to meet request criteria.
• Coordinate and oversee the property reserve request process, including identifying items for submission, completing requests, tracking payments, and maintaining accurate records for lenders, internal staff, and auditors.
• Prepare legal documents and complete forms (such as management agreements, management plans, assumption agreements, and violation notices), ensuring all required attachments and agency requirements are met.
• Respond to emergent property needs (e.g., utility shut offs, floods, fires) by providing guidance and direction to sites on next steps and resolution.
• Coordinate monthly distribution of owner financial statements, ensuring accuracy and adherence to management agreement requirements.
• Track, monitor, and update Affirmative Fair Housing Marketing Plans and support related compliance activities.
• Oversee insurance claim matters or lawsuits related to properties and support risk management efforts.
• Track affordable housing projects and key deadlines and provide necessary documents for development acquisition projects.
• Actively participate in team meetings, committees, and training; share knowledge with executive, management, and co workers; mentor other roles within the PMA team.
• Manage assigned systems and processes (currently including the AT&T Ordering System and Fair Housing Office inbox/tracking) and assist with special projects as requested.

Guardian Real Estate Services LLC – Company Description

Established in 1971 and headquartered in Portland, Oregon, Guardian Real Estate Services has evolved into a leading management, development and investment firm. Our company offers a diversified real estate service platform including property management, investments, development, and advisory services. Guardian delivers custom solutions by offering a higher level of expertise, resources and creative capacity to develop a unique approach for each client. 50 years of experience, combined with the long tenure of our key staff, contributes to our strength and sets us apart in the industry. Our stability and security comes from our legacy of experience, industry knowledge, and integrity.

Guardian is a distinguished leader in the multifamily housing arena with a team of highly qualified real estate professionals. The company’s vertically-integrated business model is sought by both private and institutional investors. Guardian’s management portfolio includes over 150 assets throughout 58 cities located in five states and is comprised of approximately 14,600 multifamily units. Guardian’s portfolio includes a diverse mix of market-rate, affordable and senior housing. Guardian holds ownership interests in 30% of the portfolio under management.

The Guardian Experience – Our People

The Guardian Experience: Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a 3rd generation family owned firm, Guardian’s growth and stability has evolved the company into a leading West Coast real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.