What are the responsibilities and job description for the Commercial Customer Care Specialist position at Guardian Protection?
Job Description
Position Summary:
Guardian’s Commercial Care Department provides support for our entire commercial account base; and as a Commercial Customer Care Specialist you will be based within a dynamic team environment, relentlessly striving to deliver the highest levels of customer service to maintain and grow the account base. Your passion will fuel the satisfaction of our customers, and your dedication will make an amazing experience for them.
What’s In It For You
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
Position Summary:
Guardian’s Commercial Care Department provides support for our entire commercial account base; and as a Commercial Customer Care Specialist you will be based within a dynamic team environment, relentlessly striving to deliver the highest levels of customer service to maintain and grow the account base. Your passion will fuel the satisfaction of our customers, and your dedication will make an amazing experience for them.
What’s In It For You
- Attractive compensation package
- Comprehensive benefits starting day one
- Opportunities for growth within the company
- Generous paid time off (PTO) and 10 observed holidays
- Excellent training program
- Build amazing client relationships by constantly demonstrating your interpersonal skills.
- Communicate effectively with multi-level clientele within the commercial sector, displaying resounding verbal and written ability.
- Expertly navigate support calls including technical assistance, billing, scheduling service calls and offering service solutions that build additional value.
- Effectively partner with internal contacts to ensure the best possible service for your customers.
- Continually maintain a working knowledge of all company products, services, and promotions.
- Relentlessly demonstrate your enthusiasm, professionalism and integrity.
- Experience – No Experience Necessary. Let us train you on how to provide top-level Customer Care!
- Application savvy – Proficient knowledge of Microsoft applications such as Excel and Outlook
- Positive Communicators – Enjoy what you do and let the world know it!
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.