What are the responsibilities and job description for the Logistics Customer Service Representative position at Guardian Logistics Solutions?
Reports To
Market Leader
Position Summary
The Customer Service Representative is responsible for handling customer communication and supporting day-to-day logistics and transportation operations. This position works closely with dispatch, warehouse, and management to provide shipment updates, resolve issues, and ensure customers receive accurate and timely information about their freight.
Main Duties
- Answer incoming calls and emails from customers regarding shipments, deliveries, and service questions.
- Provide shipment status updates, including pickup, transit, and delivery information.
- Enter and update shipment data in company systems.
- Track shipments and follow up on delayed, missing, or damaged freight.
- Communicate with dispatch, warehouse, and other internal departments to resolve customer issues.
- Assist with scheduling pickups and deliveries when needed.
- Process customer requests for rate quotes, service changes, or special instructions.
- Document customer interactions, complaints, and resolutions in the system.
- Coordinate with internal departments to ensure accurate and timely information is provided to customers.
- Investigate service issues and escalate problems to management when necessary.
- Maintain accurate records related to shipments and customer accounts.
- Support billing and paperwork accuracy by verifying shipment details.
- Assist with claims processing for damaged or missing freight when required.
- Maintain a professional and helpful attitude in all customer interactions.
- Follow company procedures and support overall operational goals.
Additional Information
The responsibilities listed above are intended to describe the general nature and level of work performed by the Customer Service Representative. They are not intended to be an all-inclusive list of duties, responsibilities, or skills required for the position. Management may assign additional tasks or responsibilities as business needs require.
The Customer Service Representative is expected to support smooth communication between customers and internal teams, help resolve issues quickly, and contribute to a positive customer experience across all freight operations our operational success.
Pay: $19.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $25