What are the responsibilities and job description for the AC&L CARE Phone Specialist position at Guardian Life?
Position Summary
Do you want to be part of a collaborative Agent Contracting & Licensing (AC&L) team? Are you self-motivated, able to multi-task across several responsibilities and possess high quality interpersonal skills to effectively communicate with the field and business partners? Do you lead with a growth mindset? Do you challenge the status quo and take incentive to tackle new problems? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do.
CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. As a member of our CARE Team, you are a part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences.
Guardian is seeking an Operational Specialist to provide industry-leading customer service to our field partners by handling inbound/outbound calls and team emails.
You are
The primary location for this position is our Bethlehem, PA, or Pittsfield, MA, office location for three days each week, and work from home eligible for two days each week. You must be able to come on campus at any time and the required number of in-office days are subject to change.
Travel
No travel required for this role
Our promise
$49,260.00 - $73,890.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Do you want to be part of a collaborative Agent Contracting & Licensing (AC&L) team? Are you self-motivated, able to multi-task across several responsibilities and possess high quality interpersonal skills to effectively communicate with the field and business partners? Do you lead with a growth mindset? Do you challenge the status quo and take incentive to tackle new problems? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do.
CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. As a member of our CARE Team, you are a part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences.
Guardian is seeking an Operational Specialist to provide industry-leading customer service to our field partners by handling inbound/outbound calls and team emails.
You are
- A focused individual who is detailed oriented, consumer centric, and can develop relationships with our field partners and across the organization.
- Motivated and inspired to do whatever it takes to positively impact our field partners.
- Comfortable communicating with producers, General Agents, and agency staff via various ways (e.g., email & phone).
- Action-oriented with a strong desire and ability to learn and move quickly.
- Inquisitive to ask questions to fully learn and comprehend your work.
- Careful to use procedures and focused on the details to ensure your work is accurate.
- Thoughtful and accountable to commitments and deadlines.
- Confident and able to utilize resources and use logic to solve problems quickly.
- Comfortable challenging status quo and offering new ideas and solutions.
- Proactive communicator who can give and receive positive, constructive, candid feedback.
- Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs.
- Handle AC&L’s #800 to support our field partners with their contracting and licensing questions.
- Respond to all voicemails and emails within 24 hours.
- Collaborate with your team, as necessary, to ensure that we are providing world class service to our customers.
- Be the face of Guardian to our customers and end-users with a professional, positive attitude.
- Be responsible for supporting producer contracting, licensing, appointments and FINRA registrations for the enterprise. Below are some of the tasks you will be asked to complete:
- Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers’ credentials.
- Communicate approvals and /or requirements to all requestors.
- Update all internal systems with accurate and timely information.
- Adhere to compliance requirements by state and regulatory bodies.
- Research state credentials and requirements as necessary
- Reconcile producer appointment data with states.
- Develop comprehensive knowledge of Guardian’s products and services.
- Contribute to achieving team goals.
- Bachelor’s Degree or 1- 2 years’ experience preferred in a high-touch customer service environment.
- Insurance industry experience is a plus.
- Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences.
- Capability to effectively communicate.
- Knowledge of insurance products and/or financial services preferred.
- Strong organizational skills and attention to detail
- Ability to use discretion and make decisions independently.
The primary location for this position is our Bethlehem, PA, or Pittsfield, MA, office location for three days each week, and work from home eligible for two days each week. You must be able to come on campus at any time and the required number of in-office days are subject to change.
Travel
No travel required for this role
Our promise
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards
- Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
- Competitive compensation package.
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- A great 401(k) with company match.
- Tuition assistance, paid parental leave, and backup family care.
- Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
- Employee Resource Groups that advocate for inclusion and diversity in all that we do.
- Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
$49,260.00 - $73,890.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Salary : $49,260 - $73,890