Dispatcher - Heavy Haul

$1,500 Sign on Bonus

What It Means to Be a Dispatcher at Guardian Fleet Services

Being a Dispatcher for Guardian Fleet Services means becoming the central hub of communication, coordination, and support for our entire operation. Dispatchers are the heartbeat of the company—balancing customer needs, driver safety, and operational efficiency with calm, steady leadership. As a dispatcher, you are a true partner to our drivers. You guide them through each call, provide the information they need to stay safe and successful, and help them navigate challenges on the road. Your ability to stay patient, even during high‑pressure moments, ensures that every driver feels supported and every customer receives timely, reliable service.

This role demands exceptional multitasking. You may be answering calls, assigning jobs, tracking units, updating customers, and coordinating with law enforcement or roadside partners—all at the same time. Your attention to detail keeps the operation running smoothly, prevents errors, and ensures that every job is documented accurately and completed efficiently.

To be a Guardian dispatcher is to be organized, composed, and customer‑focused. You are the voice our customers hear first and the steady presence our drivers rely on. Your professionalism shapes the customer experience, your decisions keep the fleet moving, and your teamwork strengthens the entire company.

At Guardian Fleet Services, dispatchers don’t just send trucks—they keep the mission moving.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.
  
  
  

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights and Weekends
  
  
  

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered:

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus
  
  
  

EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.