What are the responsibilities and job description for the Dental Call Center Representative position at Guardian Dentistry Partners?
Job Summary:
We are seeking a dynamic and experienced Dental Call Center Representative to join our team at Guardian Dentistry Partners. As a call center representative, you will interact with patients primarily by phone to create the ultimate patient experience. Your responsibilities will include answering and managing phones, scheduling appointments, and ensuring seamless communication with patients.
Primary Job Responsibilities:
Qualifications:
Benefits & Compensation:
Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status, or other legally protected status.
We are seeking a dynamic and experienced Dental Call Center Representative to join our team at Guardian Dentistry Partners. As a call center representative, you will interact with patients primarily by phone to create the ultimate patient experience. Your responsibilities will include answering and managing phones, scheduling appointments, and ensuring seamless communication with patients.
Primary Job Responsibilities:
- Taking calls from patients, answering questions, and addressing concerns.
- Scheduling all New Patient and existing patient calls and confirming provider schedules.
- Managing large amounts of inbound and outbound calls.
- Listening to patient needs or issues and providing helpful solutions.
- Providing information about products and services.
- Processing payments and acquiring insurance information for verification.
- FOLLOWING PROVIDED SCRIPTS FOR COMMON QUESTIONS.
- Engaging in active listening with callers and diffusing patient conflict matters.
- Utilizing interactive software to oversee customer service call efficiency and call flow.
Qualifications:
- 2-3 years of experience preferred
- Associates Degree preferred
- Bilingual preferred
- Outstanding professionalism, high moral standards, and a self-motivated work ethic
- Strong communication and interpersonal skills to build trusting relationships with coworkers and patients
- Driven personality to strive to be the best in your profession and provide the best care for our patients
Benefits & Compensation:
- Guaranteed Hourly Rate range of $16-$18 based on experience
- Paid Vacation & Paid Holidays
- 401k Program: with matching contributions
- Benefits: offered at 30 hours or more
- Competitive health, dental, and vision plan
- Life Insurance and Disability Insurance
- Flexible Schedules including late shifts and Saturday shifts required
Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status, or other legally protected status.
Salary : $16 - $18
