What are the responsibilities and job description for the Application Analyst position at Guardian Credit Union External?
The Application Analyst supports, maintains, and optimizes the credit union’s loan, digital, or payment business applications. This role serves as the primary liaison between business units, vendors, and Business Applications to ensure applications meet organizational needs. The analyst troubleshoots issues, performs system configuration, supports upgrades, and provides project management in delivering exceptional value to business owners.
· Partners with business owners to understand needs, gather requirements, evaluate solutions, and ensure applications align with business objectives.
· Performs the configuration, testing, maintenance, and support of business applications in alignment with business goals
· Serves as subject matter expert on related business applications.
· Manages assigned projects and ensures deadlines and business objectives are achieved
· Troubleshoots technical and functional issues, providing timely resolution
EXPERIENCE
Three years of experience as a business analyst, application analyst, or systems analyst within financial services. Credit Union experience preferred.
OTHER SKILLS
1. Broad understanding of business applications and associated functionality. 2. Strong propensity to serve and deliver exceptional value. 3. Technical understanding and business acumen. 4. Advanced analytical and project management skills. 5. Skilled at troubleshooting and problem resolution. 6. Ability to manage and direct 3rd party providers. 7. Able to prioritize and complete multiple tasks simultaneously. 8. Capable of learning and applying new technologies quickly.
PHYSICAL REQUIREMENTS
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL AND/OR EMOTIONAL REQUIREMENTS
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.