Personal Lines Insurance CSR – Bilingual English/Russian Required | Federal Way, WA

Personal Lines Insurance CSR | Independent Agency – Federal Way, WA

Company: Guardian Angel Insurance

Job Type: Full-Time, In-Office | Federal Way, WA

*Please note: Fluency in both English and Russian is required for this role, as we serve a large Russian-speaking client community.

Why Insurance?

Insurance is one of the most stable, recession-proof industries out there — people always need coverage, no matter what the economy does. That means real job security and a career you can actually count on. We're not looking for someone to fill a seat — we're looking for a long-term team member who wants to grow, expand their skills, and build something meaningful with us.

Who We Are

At Guardian Angel Insurance, we're an independent agency specializing in personal, commercial, and trucking insurance — but more than that, we're a team that genuinely cares. We value relationships above all else: with our clients, with each other, and with our families. We show up for the people we serve and for one another, and we're looking for someone who feels the same way.

We're growing, and we want to add the right person — not just the right resume.

The Opportunity

We're hiring a full-time Personal Lines Insurance Customer Service Representative (CSR) to join our Federal Way office. This is a ground-floor opportunity for someone eager to build a real career in insurance, with full support from our team every step of the way. A Washington State P&C license is required prior to your start date — if you're not yet licensed, we may offer monetary support toward your education as part of your offer, with the expectation that you pass the exam before joining the team.

What we need is someone who is hungry to learn, thrives on structure and organization, and takes pride in delivering an exceptional experience to every client they touch.

You'll Thrive Here If You:

• Are detail-oriented to a fault — accuracy and precision are non-negotiables for you
• Love systems, processes, and doing things the right way consistently
• Build genuine relationships with people and make them feel taken care of
• Are eager to grow and see this as a career, not just a job
• Bring a positive, team-first attitude and enjoy collaborating with people you trust
• Share our values: family, relationships, integrity, and hard work

Key Responsibilities

• Run quotes and present coverage options to prospective and existing clients
• Assist clients with policy questions, changes, renewals, and new coverage needs
• Process policies and documentation with accuracy and thoroughness
• Build and maintain strong client relationships through consistent follow-up and excellent service
• Stay current on products, carriers, and industry developments
• Support the team in achieving service and growth goals
• Maintain organized records within our agency management and CRM systems

What We're Looking For

• Currently licensed in Washington State P&C — or motivated to get licensed (we cover the cost)
• Exceptional attention to detail and a love of organized systems and processes
• Strong verbal and written communication skills
• Customer-first mindset with a genuine desire to help people
• Experience with an Agency Management System (AMS) or CRM is a strong plus
• Bilingual in English and Russian is required — we proudly serve a diverse client community
• Tech-comfortable and quick to learn new software and workflows

What We Offer

• Competitive Base Salary ($40,000–$52,000 DOE) performance-based bonus opportunities
• Paid Licensing & Education — we invest in getting you licensed and keeping you sharp
• Tuition Reimbursement for ongoing professional development
• Hands-On Mentorship — you'll learn directly from experienced team members, not a manual
• Real Career Growth — we promote from within and will revisit advancement opportunities as the agency grows
• PTO and a healthy work-life balance
• Life Insurance Benefit
• A close-knit, supportive team that actually enjoys working together

How to Apply

Send your resume and a brief note about why this opportunity excites you to: info@guardianangelinsurance.com

We review applications on a rolling basis and aim to respond within 5 business days.

Learn more about us at guardianangelinsurance.com

Job Type: Full-time

Pay: $40,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Federal Way, WA 98003 (Required)

Work Location: In person

Salary : $40,000 - $52,000