What are the responsibilities and job description for the Field Support Administrator position at Guardian Alarm?
Job Details
Description
General Purpose & Essential Duties:
The Field Support Administrator works to serve Guardian Alarm’s service technicians, alarm installers, and/or sales operations and are cross-trained in all functions of the various pieces of this role to assist other team members when needed.
Description
General Purpose & Essential Duties:
The Field Support Administrator works to serve Guardian Alarm’s service technicians, alarm installers, and/or sales operations and are cross-trained in all functions of the various pieces of this role to assist other team members when needed.
- Maintain any quote and work order views associated with primary role
- Process data entry requests that come in via email
- Triage workload based on installation dates and other established priorities
- Audit and approve all sales orders based on Guardian standards and guidelines
- Provide quality assurance on product lines in sales orders
- Continue to train on new technology solutions Guardian is using in order to properly enter data on various platforms
- Process incoming work orders which includes onboarding new customer data, and inputting and updating information on various platforms to prepare for installation, billing, and monitoring
- Process manager-approved sales reversals, updating various platforms to reflect the requested changes
- Perform data entry tasks with high degree of accuracy
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proven strong attendance record.
- Strong analytical and problem-solving skills.
- Excellent time management skills.
- Proficient with Microsoft Office Suite or related software.
- Strong customer service, data entry and scheduling ability.
- Strong attention to detail skills.
- Associates degree in related field or equivalent working experience required.
- At least 2 years of customer service, scheduling or data entry experience required.
