Customer Service/Inside Sales Trainee

Location: Guardian headquarters in Richardson, TX

Reports to: COO

General Description 

The Customer Service/Inside Sales Trainee will support management, the outside sales team, and operations across various functions, including customer service, order processing, inside sales/sales communications, prospect screening, technical support, and database management. During the program, the trainee will gain comprehensive knowledge of product processes, market dynamics, and organizational structure, as well as develop skills in building strong customer relationships. Upon completion, the trainee will be assigned an outside field sales territory. 

Duties and Responsibilities

•        CRM system and customer database management: Efficiently manage and maintain the CRM system and customer database.

•        Order processing and Customer Engagement: Handle order processing, provide exceptional customer service, and support inside sales and prospecting efforts. 

•        Technical Service Expertise: Build and demonstrate proficiency in providing technical support. 

•        RGA Process and Reporting: Gain a thorough understanding of the Return Goods Authorization (RGA) process and related reporting. 

•        Event Support: Assist in planning and managing company and dealer events, including sales meetings and trade shows.

•        Digital Marketing Contribution: Provide input and content for digital marketing efforts and campaigns as well as social media support.

•        Technical Proficiency: Develop expertise in all company products, applications, and processes.

•        Company and Product Knowledge: Acquire a strong working knowledge of Guardian products, business structure, and company guidelines.

•        Market Analysis: Become familiar with market trends and competitor offerings.

•        Program Documentation: Maintain detailed records of the trainee program.

•        Other Responsibilities: Perform additional duties as assigned by management. 

Requirements

•       Must be personable, resourceful, self-motivated, and capable of quickly learning new skills with minimal supervision, while demonstrating excellent communication abilities.

•       Proficiency in Microsoft Office Suite is required. 

•       A 2- or 4-year degree is preferred.

Compensation

Salary: Compensation is commensurate with experience and paid monthly

Benefits

Medical Benefits: The company contributes 50% toward an individual BCBS plan (PPO or HMO).

Vacation: 1 week in Year 1, 2 weeks in Year 2, 3 weeks in Year 3. Includes standard US holidays. Additional leave may be granted with prior approval, depending on job responsibilities.

Mobile Phone: Personal phone utilized with a company-paid, downloadable app. Computer: Company owned and issued for work purposes.

Please send your resume to Brian Strzalka at brian@adhguardian.com or Rachel Hertanto at rachel@adhguardian.com, or by mail to:

Guardian Access & Door Hardware

1761 International Pkwy, Ste. 113

Richardson, TX 75081