Home Warranty Claims Specialist (Customer Service)

No claims experience required. We train everything.

We don't hire resumes. We hire people with strong work ethic who take coaching well, learn fast, stay calm under pressure, and are truly comfortable on a computer. If that's you, you can learn home warranty claims in weeks — and we'll teach you.

About Guard Home Warranty

We're a Warrenville-based home warranty company protecting homeowners in 49 states. Homeowners choose their own licensed contractor and pay no service fee unless their claim is approved — fast, transparent claims are the whole promise. The claims team is the heart of the company.

This job, honestly

You'll handle a steady stream of inbound calls, many from stressed homeowners with a broken furnace or a leaking water heater. You'll work several software systems at once — our claims portal, email, spreadsheets — often while on the phone. You'll follow detailed procedures, your calls will be reviewed, and you'll be coached regularly. It's fast, measured, and some days are hard. If that sounds energizing rather than exhausting, keep reading.

Where this job goes

Claims is a career ladder at Guard: Claims Representative to Claims Supervisor to Claims Manager. Most strong performers are promoted within 12–18 months.

What you'll own

• Answering inbound calls and guiding homeowners through their claims professionally and warmly
• Entering new claims and keeping accurate, current notes in our claims portal
• Gathering documentation from homeowners and technicians to move claims to resolution
• Pricing out claim costs and submitting approvals to management
• Explaining claim decisions clearly — including the hard ones

What gets you hired here

• You look for more work when you finish yours — you don't wait to be told
• You take coaching without taking offense, and you actually change
• You learn new software fast, and you check the guide before asking the same question twice
• You stay calm and kind when the caller isn't
• You own your mistakes
• You're fast and confident on a computer — typing, juggling tabs, accurate copy-paste, email, spreadsheets — without thinking about it

Requirements

• Reliable attendance, Monday–Friday 7:00 AM–4:00 PM, in our Lisle office
• Strong computer fluency — tested during the interview with a short hands-on exercise
• Clear written and spoken communication

Not required: home warranty, claims, HVAC, or call-center experience. A degree. We mean it.

Pay and benefits

• $21.00–$22.00 per hour, paid training from day one
• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off

Our hiring process (so you know exactly what to expect)

1. Two short application questions. 2. A 15-minute video call on Google Meet. 3. A 45-minute interview plus a 30-minute hands-on assessment: a short computer skills test and a walk-through of a simple claims scenario. Both the video call and the interview are recorded, so every candidate is evaluated the same way — we will ask for your okay at the start of each. 4. A decision within a few days.

How to apply

Apply on Indeed and answer the two short questions. Start your answer to the first question with the word READY — it tells us you read the whole posting, and people who read carefully do well here.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role is fully in-office in Lisle, IL, Monday–Friday 7:00 AM–4:00 PM. Can you reliably work this schedule? (Yes/No)
• The interview includes a 15-minute hands-on computer skills test (typing, email, spreadsheets, web research) and is recorded. Are you comfortable with both? (Yes/No)
• Describe a time you finished your assigned work early. What did you do next? (2–4 sentences. Begin your answer with the word READY.)
• Tell us about the last new software or app you had to learn for work. How did you go about learning it? (2–4 sentences.)

Work Location: In person

Salary : $21 - $22