What are the responsibilities and job description for the Strategic Account Manager position at Guard Dog Security?
Strategic Account Manager
Full-Time | Sanford, FL | Sales | Reports to Executive Leadership
Guard Dog Security is seeking a highly organized, proactive Strategic Account Manager to help manage and grow a select portfolio of important national retail accounts. This role sits at the center of customer communication, sales, product development, design, sourcing and operations - making sure opportunities move forward, commitments are met and critical details do not fall through the cracks.
What You'll Own
• Support the day-to-day management and growth of assigned national retail accounts.
• Turn customer conversations and requests into clear action items, owners and deadlines.
• Coordinate projects across Sales, Product Development, Design, Sourcing, Operations, Finance and external partners.
• Track key account activity, orders, timelines, samples, launches, risks and follow-up items.
• Identify issues early, drive solutions and escalate only when leadership involvement is needed.
• Maintain organized account information and provide concise visibility into priorities, performance and opportunities.
• Help identify reorders, new product opportunities and ways to expand existing customer relationships.
What Success Looks Like
• Important accounts have a dependable internal owner.
• Projects move forward without constant executive follow-up.
• Customer commitments are completed accurately and on time.
• Internal teams stay aligned, accountable and ahead of problems.
• Growth opportunities are identified and acted on.
What We're Looking For
• 4 years of experience in account management, national accounts, retail, consumer products, project management, operations or a related field.
• Experience working with major retail customers, manufacturers, suppliers or distributors is strongly preferred.
• Exceptional organization, follow-through and attention to detail.
• Ability to manage multiple priorities, deadlines and stakeholders at the same time.
• Strong written and verbal communication skills.
• Commercial awareness and comfort working with sales, forecasts, margins and account performance.
• Proactive problem solver who takes ownership and can influence teams without direct authority.
• Comfortable working in a fast-moving, entrepreneurial environment.
You May Be a Great Fit If...
• You naturally ask: Who owns this? What's due next? What could delay it?
• You turn meetings into action instead of waiting for direction.
• You can manage details without losing sight of the business objective.
• You enjoy building structure, solving problems and keeping people aligned.
About Guard Dog Security: We are a fast-growing consumer products company with products sold through major retailers nationwide. We move quickly, develop new products in-house and value ownership, urgency and high standards.
This is a full-time, on-site role in Sanford, Florida.