What are the responsibilities and job description for the Customer Experience Supervisor position at Guaranteed Truck Service?
Customer Experience Supervisor Opportunity Summary:
Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.
Job Duties:
- Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services, and repair information with manufacturers' websites.
- Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.
Work Experience and Qualifications:
- 3 years' experience with heavy-duty dealership and/or diesel service environment.
- Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.
Employee Rewards and Benefits:
- 8 Paid Holidays and 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
About the Company:
W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. WilliamsCompanies have a broad portfolio of businesses located throughout the U.S. andMexico. The W.W. Williams Companies include CT Power and Guaranteed TruckService. W.W. Williams offers a full range of industry-leading products, whileproviding technical/mechanical service and repair, remanufacturing andwarehouse/supply chain management solutions to a varied customer base. Ourproducts and services include diesel engines, transmissions, heavy duty truckrepair, transport refrigeration, power generation and third-party supply chainlogistics services. Our customers include on-highway truck fleets, off-highwayequipment users, data centers, hospitals, Department of Defense OEMs, vehicleOEMs, U.S. Military and boat owners to name a few.
Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helpingour customers achieve maximum up time. From single trucking to cranes to fleetmanagement to power generators to military and commercial packaging - considerit done.
Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyonewho wears the W.W. Williams name - from service technicians to advisors tobusiness executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team withaccess to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands.
W.W.Williams is one of the nations largest sales and service networks ofindustrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationshipswith our customers.
Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment.
Competitivewages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP