What are the responsibilities and job description for the Sales Support Representative position at GUARANTEE TRUST LIFE INSURANCE GROUP?
Guarantee Trust Life Insurance Company (GTL) is currently seeking a Sales Support Representative to join our team!
Since 1936, GTL has offered cutting-edge insurance solutions and personalized service for our policyholders and distributors, while supporting personal growth and civic involvement from our employees. We’re seeking candidates who are looking for meaningful work, who want to invest in their growth, and contribute to a company built on timeless virtues and best business practices.
This position is required to work on-site in our Chicagoland (Glenview, IL) office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!
This role is perfect for someone who thrives in a service-oriented environment today but is eager to evolve into a sales career path in the future. You’ll be part of a dynamic team that supports our agents by responding to inbound telephone, email, and chat inquiries, while gaining valuable exposure to sales processes, product knowledge, and relationship management. This position serves as an intermediary between agents and the insurance company—helping with onboarding, quoting, and servicing insurance products. Along the way, you’ll develop the skills and insights that prepare you to transition into a client-facing sales role.
Key Responsibilities:
- Responsible for providing exceptional service and support (via phone, chat, and email)
- Help onboard new agents by processing contracting paperwork
- Provide ongoing day-to-day assistance to agents using various systems, products and procedures
- Meet daily performance standards
- May be required to perform other related duties as assigned
Qualifications:
Education and Skills:
- 1 year of experience in customer service, insurance, agency or brokerage
- Strong communication, organizational and problem-solving skills
- Proficiency in Microsoft Office products
- College degree preferred and/or equivalent experience
- Has an interest in pursuing a career in sales, business development, or account management
Experience that will give you a head start on our team:
- Experience in a call center environment
- Previous sales experience
- Understanding customer objections and how to resolve customer issues
- Ability to establish strong relationships with customers
- Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments)
The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.
Provided eligibility requirements are met employees will be eligible for the following benefits:
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, sick time and Flex Fridays
- 401(k), 401(k) Match and Profit-Sharing Retirement Plan
We invite you to learn more about Guarantee Trust Life by visiting our website: www.gtlic.com
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EOE m/f/d/v
Salary : $25 - $27