What are the responsibilities and job description for the Policy Conservation Specialist position at GUARANTEE TRUST LIFE INSURANCE GROUP?
Job Details
JOB DESCRIPTION
Guarantee Trust Life Insurance Company is a longstanding leader in life and accident & health (A&H) insurance. In business since 1936, Guarantee Trust Life Insurance Company was founded on the two fundamental principles of quality products and excellence in customer service.
Now is an ideal time to join our team. You will find challenge and reward in a culture of innovation, support and balance. We’ll give you the tools you need to bring your vision for success to life. Our collaborative environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there’s always something new to learn here. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools. You’ll do all this in an environment of excellence and the highest ethical standards. And, we offer half-day Fridays - every Friday!
We are currently seeking a Policy Conservation Specialist for our Policy Owner Service department. This position is required to work onsite 5 days per week in our Glenview, IL office.
The Policy Conservation Specialist is responsible for meeting production standards and a retention quota to ensure GTL's Key Results are achieved. The person in this position will also provide ongoing feedback on what is going well and areas for improvement/growth.
Key responsibilities include:
- Provide customers with policy information or opportunities to lower premiums in order to retain coverage
- Provide superior customer service
- Compliance with company policies
- Identify process improvement opportunities
- Ability to make independent decisions, multitask and prioritize tasks
- Ability to work well with other internal departments to meet company goals
QUALIFICATIONS
Education and Skills:
- High school graduate
- Outstanding telephone skills, including voice tone and courtesy
- Strong interpersonal skills and ability to work independently and in a team environment
- Proven written communication and organizational skills
- Strong problem solving skills
- Intermediate Microsoft Office Skills
- Knowledge of Health & Life Insurance products a plus
- Licensed Agent a plus
- Recent conservation/customer service experience a plus
The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.
Provided eligibility requirements are met employees will be eligible for the following benefits:
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, and sick time
- The amount of time off varies based on tenure and hours worked
- 401(k) and Profit-Sharing retirement plan
- The company matches contributions up to 2% provided the employee contributes a minimum of 3%
- The company may make a discretionary contribution to the Profit-Sharing plan
We invite you to learn more about Guarantee Trust Life by visiting our website: www.gtlic.com
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EOE m/f/d/v
Salary : $25 - $27