Lead Server

Job Overview
Isla Caribbean Cuisine is seeking a dynamic and experienced Head Server to lead our front-of-house team in delivering exceptional dining experiences. As the Head Server, you will be the cornerstone of guest relations, ensuring seamless service, maintaining high standards of food safety and sanitation, and fostering a welcoming atmosphere. Your energetic leadership will motivate your team to excel in service excellence, upselling, and creating memorable moments for every guest. This role offers an exciting opportunity to thrive in a fast-paced, fine dining environment where your hospitality skills and culinary knowledge will shine.

Duties

• Lead and supervise the serving team, setting the tone for outstanding customer service and professional conduct.
• Open and close the restaurant as scheduled for Lunch or Dinner service.
• Ensure the restaurant is ready to open by ensuring everything is clean, all tables are set up according to our dining standards and service is ready.
• Coordinate with kitchen staff to ensure timely food preparation and smooth service flow.
• Oversee food handling, sanitation, and food safety protocols to maintain compliance with health regulations.
• Manage guest relations by addressing inquiries, resolving concerns promptly, and ensuring a memorable dining experience.
• Utilize POS system SpotOn to process orders, payments, and reservations efficiently.
• Upsell menu items and specials to maximize sales while enhancing guest satisfaction.
• Train and mentor team members on service standards, food presentation, and proper food handling procedures.
• Handle cash transactions, cashiering, and basic math calculations accurately.
• Assist with food preparation, bussing, and supporting kitchen staff during busy periods.
• Maintain cleanliness and sanitation standards in all service and food prep areas.
• Support the recruitment, scheduling, and performance evaluations of front-of-house staff.
• Ensure compliance with food industry regulations and safety standards at all times.
• Foster a positive, energetic work environment that encourages teamwork and professional growth.

Skills

• Proven experience in food service, restaurant management, or hospitality roles, especially in fine dining or nightclub settings.
• Strong knowledge of the POS system Spot On.
• Excellent guest service and communication skills, with a focus on building guest loyalty.
• Demonstrated ability to upsell and increase sales through effective suggestive selling techniques.
• Culinary experience and food industry knowledge to support food handling, preparation, and presentation.
• Expertise in food safety, sanitation, and proper food handling procedures.
• Exceptional time management skills to prioritize tasks during high-volume service periods.
• Ability to lead, motivate, and train a diverse team of servers, bussers, and host/host staff.
• Basic math skills for cashiering, cash handling, and POS transactions.
• Experience with food preparation and supporting kitchen operations.
• Strong understanding of guest relations, hospitality standards, and customer service excellence.
• Flexibility to work evenings, weekends, and holiday shifts in a fast-paced environment. Join us and lead our team to deliver memorable dining experiences that keep guests coming back! Your energetic leadership and dedication to service excellence will make a lasting impact in our vibrant, hospitality-driven environment.

Job Type: Part-time

Pay: From $14.35 per hour

Benefits:

• Paid training

Work Location: In person

Salary : $14