IT Operations Analyst

IT Operations AnalystAlternate / Related Job TitlesIT Service Desk AnalystTechnical Support AnalystIT Support AnalystHelp Desk AnalystLocation & Onsite FlexibilityLexington, SC — Onsite(Potential for hybrid in the future; training is 100% onsite)Contract DetailsPosition Type: ContractContract Duration: 1 YearStart: As Soon As PossibleExtension Possible: YesConversion Possible: YesSchedule & Shift DetailsHours of Operation: 6:00 AM – 10:30 PM, 7 days/weekShifts: Day, afternoon, or evening shiftsRotation: Weekly rotation; schedules provided 1 month in advanceOvertime / Weekends: As requiredTraining:100% onsite trainingTraining duration approximately 8 monthsContractors enter shift rotation after 8–10 weeks of successful performancePosition OverviewThe IT Operations Analyst provides first-level technical support in a high-volume, enterprise Technology Service Desk environment. This role serves as a single point of contact for technical issues and general inquiries, supporting employees across multiple business lines. Ideal candidates are punctual, customer-focused, eager to learn, and looking to grow a career in IT.Key ResponsibilitiesRespond to inbound calls and emails for technical support and general inquiriesProvide first-level troubleshooting for hardware, software, applications, and access issuesAccurately document issues using ticketing systemsEscalate issues appropriately and follow up with support teams and end usersIdentify and escalate wide-impact or potential outage issuesRecognize trends and opportunities for process and service improvementBuild and maintain proficiency across supported systems and applicationsDeliver a high-quality colleague experience with a focus on first-call resolutionMeet performance metrics related to productivity, quality, and customer interactionRequired Qualifications (Must-Have)Above-average computing and navigational skillsCustomer-facing experience in a call center or technical support environmentStrong customer service and communication skillsAbility to work effectively both independently and as part of a teamWorking knowledge of Microsoft Office 365 (Word, Excel, OneNote, PowerPoint)Typing speed of at least 30 WPMWillingness to work 5 days per week onsiteStrong desire to learn and grow in ITTechnical troubleshooting or tech-support call center backgroundCompletion of required Knockout Questionnaire prior to submissionAccess to a mobile device for multi-factor authenticationAvailability for onsite interviews and reliable transportation (no public transit available)Education & ExperienceHigh School Diploma required0–2 years of related experienceAssociate’s degree or technical certification preferredNice-to-Have QualificationsIT Help Desk or ticketing system experienceGeneral knowledge of PC hardware and componentsFamiliarity with environments supporting:Windows 10Browsers (Edge, Chrome, Firefox, Safari)Active DirectoryCitrix / Remote AccessAzureMicrosoft Teams, WebexSCCMMobile devices (iOS, Android), BYODNetworking and Wi-Fi conceptsBenefit:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the CompanyA Top 10 bank in Canada and North America, offering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking. The organization is recognized for operational excellence, innovation, and strong colleague support.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American–owned company headquartered in Alaska. We highly value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.Job Number: 26-00294#gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers AwardsSIA’s Fastest Growing Staffing Firm: 2023 and 2015SIA’s Best Staffing Firm to Work for: 2019 -2023Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015Randstad Preferred Supplier: 2020 - 2023TechServe Alliance Excellence Award. 2019NH Business Magazines Fast 5 fastest growing companiesErnst & Young Entrepreneur of the Year Finalist: 2015

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